Symantec AntiVirus could not access the scan engine. Please ensure the product is properly installed.

I attempt to scan a laptop and the following error message comes up:
Symantec AntiVirus could not access the scan engine.  Please ensure the product is properly isntalled.

I've run Live Update, have current virus definitions, but how can I get it to scan?
allmar7am7777Asked:
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TuxxCommented:
Please try first to uninstall and reinstall the product. Before you do this, write down your license key for it (needed to reactivate on reinstall).
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jazzIIIloveCommented:
only need to reinstall Live Update in order to correct the problem...

Best regards...
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allmar7am7777Author Commented:
how do you reinstall live update?  Does it give you that option when reinstalling the product?
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