Symantec AntiVirus could not access the scan engine.  Please ensure the product is properly installed.

Posted on 2008-11-07
Medium Priority
Last Modified: 2013-12-09
I attempt to scan a laptop and the following error message comes up:
Symantec AntiVirus could not access the scan engine.  Please ensure the product is properly isntalled.

I've run Live Update, have current virus definitions, but how can I get it to scan?
Question by:allmar7am7777

Expert Comment

ID: 22905684
Please try first to uninstall and reinstall the product. Before you do this, write down your license key for it (needed to reactivate on reinstall).
LVL 12

Accepted Solution

jazzIIIlove earned 2000 total points
ID: 22905685
only need to reinstall Live Update in order to correct the problem...

Best regards...

Author Comment

ID: 22924557
how do you reinstall live update?  Does it give you that option when reinstalling the product?

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