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mcafee rogue system detection causes network printer malfunction

does mcafee rogue system detection causes network printer malfunction ?
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aoviedo08
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aoviedo08
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Rob HutchinsonDesktop SupportCommented:
Uninstall McAfee to find out?
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AimToPleaseCommented:
I'm not sure which version of RSD you are using. The problem might have derived from RSD, I'm not really sure about that.

You could indeed uninstall your sensors, although I would recommend you first configure both RSD and your Sensor policies properly.

Try marking the detected network printers as an exception first.

If the problem remains, try and deselect Scan Detected Systems For OS Details (This setting might also conflict with certain Citrix clients).

If the problem remains, try uninstalling the sensors in that specific subnet OR disconnecting the machines that have the sensors installed.
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pterranova13Commented:
We have the same problem going on. We installed the Rogue system on last Monday and by MOnday evening none of our network printers worked anymore. Still an issue today. Anything you can give me insight into on this one??

MAJOR Problem for me too causing major production issues.
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pterranova13Commented:
The best senario you can follow is to remove the agent from every machine on your network and then remove the RSD application from the server. The application caused nothing but trouble!
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AimToPleaseCommented:
"Printer not working" is not a very detailed description, nor is uninstalling your RSD Server the solution.

First, read the manual to see how it works, I am basically referring to sensors. Sensors listen for broadcast traffic to detect system information of unmanaged systems. Note that Sensor installation on a Windows DHCP Server offers added functionality. This is just my two cents but you may have reservations in DHCP for your printers, they might have something to do with the problem, it could be something to check.

So see if you have reservation in DHCP for your printers. If you do, temporarily remove the reservation and configure the printer with a static ip. If that doesn't help, remove the sensor (for the latter, install the sensor on a different machine that is not a DHCP server).

if that doesn't work, check out this knowledgebase article about Lexmark printers and RSD:
https://kc.mcafee.com/corporate/index?page=content&id=KB53894

Finally, call McAfee Support and keep your mer (http://mer.mcafee.com/) handy.

I am sorry for my late response, I hope this will help someone anyway :)
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pterranova13Commented:
Well -----Our printer issue has been resolved. We removed it from all the workstations and servers and poof all our "dell" printers started working again.....Got to love McAfee.
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AimToPleaseCommented:
Funny, McAfee recommends deploying 3 sensors per subnet. I wonder what your recommendation would be after this experience... :)
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pterranova13Commented:
My recommendation for McAfee is -------- Start Researching AVG and Symantec!!
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