I click on 'My Computer' and nothing happens

Posted on 2008-11-07
Last Modified: 2012-05-05
When I click on 'My Computer' nothing happens.  This is true whether I use the icon on the desktop, or use the 'Start' Menu.  It is also true for other 'Windows' functions, like Control Panel and Search, accessed through the Start Menu.  Also, Explorer gets a 'not responding' error, unless I run it with add-ons disabled.

All other programs run normally, and I can access all my files through them.  I ran Disk Cleanup and nothing was found.  I have run a spyware scan with Windows Defender and nothing was found.  I have started to run the sfc /scannow utility, but got asked for Windows CD for SP3 but aborted the scan as I did not have this CD and didn't know what would happen.

All this is running on an HP laptop, dv6000.
Question by:eljohn100
    LVL 22

    Assisted Solution

    Send us your HijackThis ( log and run:
    regsvr32 /i shell32.dll
    Also, disable all non Microsoft items in ShellExView (

    Accepted Solution

    The logfile is attached.

    I ran regsvr32 /i shell32.dll at the command prompt.  A window popped up saying "DllRegisterServer and DllInstall in shell32.dll succeeded.

    Disabled non-Microsoft items in ShellEx, except for a couple  by Symantec and Adobe which wouldn't disable.  A copy of the ShellEx view is also attached


    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Looking for New Ways to Advertise?

    Engage with tech pros in our community with native advertising, as a Vendor Expert, and more.

    Suggested Solutions

    Can I legally transfer my OEM version of Windows to another PC?  (AKA - Can I put a new systemboard in my OEM PC?) Few of us are both IT and legal experts but we all have our own views of Microsoft's licensing rules and how they apply.  There are…
    Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
    The viewer will learn how to download and install Comodo Backup on Windows 7. Comodo Backup is another solution for backing up your computer. It is free for local backup and online backup has differing amounts depending on storage required. In my op…
    The viewer will learn how to install the Spideroak software to backup files. Start your default browser: In the URL location bar type and press enter: When you see the spideroak site, click the “Try for free” button in the upper ri…

    761 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    10 Experts available now in Live!

    Get 1:1 Help Now