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Blue screen after Creative Driver Install

Posted on 2008-11-07
Medium Priority
Last Modified: 2012-05-05
on the last leg of the creative driver update install the system went out for a web4 update.  i would estimate midway through the installation the blue screen appeared. I can get to the desktop in safe mode, have removed the creative software, did two system restores and still have a blue screen. Ran regfix no difference made. system has been fine up to this point.

Dell Gen 3
4Gb Ram
50gb free on hard drive
XP Professional SP2
I appreciate recommendatons
Question by:rlballard
LVL 19

Expert Comment

by:Rob Hutchinson
ID: 22907370
Did you choose, last known good config from the Window's boot start menu you access by pressing F8?
If you go into the device manager list in safe mode, can you chose to "roll back" driver from the "Driver" folder in the sound card properties?

Expert Comment

ID: 22907767
Had a similar problem with my XFi.  Had to disable the hardware in safe mode device manager to boot into normal mode.  

Author Comment

ID: 22908314
Yes I did go to last known configuration to no avail. I will try to roll back the driver and disable the hardware
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LVL 27

Accepted Solution

Jonvee earned 2000 total points
ID: 22909048
Also scroll to sub-heading "Advanced troubleshooting" for further options >

"How to troubleshoot a Stop 0x0000007E error in XP":

Author Closing Comment

ID: 31514477
following this eliminated the problem
LVL 27

Expert Comment

ID: 22909124
You're very welcome, thank you.

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