CampanellaInc
asked on
Dell MFP 1815N Scanning Error
I am working with one of the DELL MFP 1815N devices and two Vista client machines. I have no problems with printing, I set a static IP and it works like a champ. However, when I try to setup the scan to desktop feature (Dell Network Scan), I can get most of the way through the wizard, it sees the device and I can select it. Once I enter a ID and Pin combination and click Next I get an error:
Unknown Error: Please check your network connection.
I called Dell support and their "solution" was to reinstall my operating system. Frankly, it would be easier to send this thing back and find a device that will work than to reinstall the OS on a PC just to find out if it will work.
Has anybody seen this error and found a way around it?
I have noticed there is an warning in both the system and application logs that look to be related. It looks to be related to Intel's AMT but I have not gotten a good grasp of what it does.
Log Name: Application
Source: LMS
Date: 11/7/2008 3:10:00 PM
Event ID: 2
Task Category: None
Level: Error
Keywords: Classic
User: SYSTEM
Computer: Office-PC
Description:
LMS Service lost connection to HECI driver
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="LMS" />
<EventID Qualifiers="49152">2</Even tID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000 </Keywords >
<TimeCreated SystemTime="2008-11-07T21: 10:00.000Z " />
<EventRecordID>9434</Event RecordID>
<Channel>Application</Chan nel>
<Computer>Office-PC</Compu ter>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data>LMS Service lost connection to HECI driver</Data>
</EventData>
</Event>
and
Log Name: System
Source: HECI
Date: 11/7/2008 3:10:00 PM
Event ID: 1
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: Office-PC
Description:
The HECI interface is being reset.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="HECI" />
<EventID Qualifiers="32775">1</Even tID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000 </Keywords >
<TimeCreated SystemTime="2008-11-07T21: 10:00.294Z " />
<EventRecordID>24644</Even tRecordID>
<Channel>System</Channel>
<Computer>Office-PC</Compu ter>
<Binary>000000000100000000 0000000100 0780000000 0000000000 0000000000 0000000000 0000000000 00</Binary
Unknown Error: Please check your network connection.
I called Dell support and their "solution" was to reinstall my operating system. Frankly, it would be easier to send this thing back and find a device that will work than to reinstall the OS on a PC just to find out if it will work.
Has anybody seen this error and found a way around it?
I have noticed there is an warning in both the system and application logs that look to be related. It looks to be related to Intel's AMT but I have not gotten a good grasp of what it does.
Log Name: Application
Source: LMS
Date: 11/7/2008 3:10:00 PM
Event ID: 2
Task Category: None
Level: Error
Keywords: Classic
User: SYSTEM
Computer: Office-PC
Description:
LMS Service lost connection to HECI driver
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="LMS" />
<EventID Qualifiers="49152">2</Even
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2008-11-07T21:
<EventRecordID>9434</Event
<Channel>Application</Chan
<Computer>Office-PC</Compu
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data>LMS Service lost connection to HECI driver</Data>
</EventData>
</Event>
and
Log Name: System
Source: HECI
Date: 11/7/2008 3:10:00 PM
Event ID: 1
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: Office-PC
Description:
The HECI interface is being reset.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="HECI" />
<EventID Qualifiers="32775">1</Even
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2008-11-07T21:
<EventRecordID>24644</Even
<Channel>System</Channel>
<Computer>Office-PC</Compu
<Binary>000000000100000000
Try downloading and installing the latest driver and firmware for the printer.:
http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&ServiceTag=&SystemID=PRN_ALL_1815DN&os=WLH&osl=en&catid=&impid=
http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&ServiceTag=&SystemID=PRN_ALL_1815DN&os=WLH&osl=en&catid=&impid=
ASKER
This issue occurs on both Vista machines. Dell support had me download the drivers and firmware with no success. Thanks for the ideas, keep 'em coming.
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how to repair windows vista installation :
http://vistasupport.mvps.org/repair_a_vista_installation_using_the_upgrade_option_of_the_vista_dvd.htm