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Dell MFP 1815N Scanning Error

Posted on 2008-11-07
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I am working with one of the DELL MFP 1815N devices and two Vista client machines.  I have no problems with printing, I set a static IP and it works like a champ.  However, when I try to setup the scan to desktop feature (Dell Network Scan), I can get most of the way through the wizard, it sees the device and I can select it.  Once I enter a ID and Pin combination and click Next I get an error:

   Unknown Error: Please check your network connection.  

I called Dell support and their "solution" was to reinstall my operating system.  Frankly, it would be easier to send this thing back and find a device that will work than to reinstall the OS on a PC just to find out if it will work.

Has anybody seen this error and found a way around it?

I have noticed there is an warning in both the system and application logs that look to be related.  It looks to be related to Intel's AMT but I have not gotten a good grasp of what it does.

Log Name:      Application
Source:        LMS
Date:          11/7/2008 3:10:00 PM
Event ID:      2
Task Category: None
Level:         Error
Keywords:      Classic
User:          SYSTEM
Computer:      Office-PC
Description:
LMS Service lost connection to HECI driver
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="LMS" />
    <EventID Qualifiers="49152">2</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2008-11-07T21:10:00.000Z" />
    <EventRecordID>9434</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Office-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data>LMS Service lost connection to HECI driver</Data>
  </EventData>
</Event>

and

Log Name:      System
Source:        HECI
Date:          11/7/2008 3:10:00 PM
Event ID:      1
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      Office-PC
Description:
The HECI interface is being reset.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="HECI" />
    <EventID Qualifiers="32775">1</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2008-11-07T21:10:00.294Z" />
    <EventRecordID>24644</EventRecordID>
    <Channel>System</Channel>
    <Computer>Office-PC</Computer>
   <Binary>00000000010000000000000001000780000000000000000000000000000000000000000000000000</Binary
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Question by:CampanellaInc
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4 Comments
 
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Expert Comment

by:f-king
ID: 22920026
Does this error only happen on one of the machines?

how to repair windows vista installation :
http://vistasupport.mvps.org/repair_a_vista_installation_using_the_upgrade_option_of_the_vista_dvd.htm
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LVL 15

Expert Comment

by:f-king
ID: 22920060
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Author Comment

by:CampanellaInc
ID: 22921557
This issue occurs on both Vista machines.  Dell support had me download the drivers and firmware with no success.  Thanks for the ideas, keep 'em coming.
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Accepted Solution

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CampanellaInc earned 0 total points
ID: 22963728
I never got this working and we sent the printer back to Dell
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