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Publishing companyweb to the internet

Posted on 2008-11-07
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Last Modified: 2012-08-13
I have followed the instruction on this webpage:
http://support.microsoft.com/kb/838304

But still not able to connect to my companyweb from outside...I'm able to connect to it by typing http://companyweb from a computer inside the network but from outside i can't even connect to using the sharepoint.domainname.com

What do I need to check...I've looked every where on this website but I can't find solution yet.  I have an ISA 2004 that comes with SBS.  Please help me publish companyweb to sharepoint.oparc.org

Thanks for the help
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Question by:edmund7s
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LVL 17

Expert Comment

by:JohnGerhardt
ID: 22908217
What happens if you ping the domain name inside the network...
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Author Comment

by:edmund7s
ID: 22908227
Ping request could not find host sharepoint.domainname.com.  Please check the name and try again
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Expert Comment

by:JohnGerhardt
ID: 22908240
Is your external domain the same as your local domain...?
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Author Comment

by:edmund7s
ID: 22908325
how do I check?

If this is right
My internal Domain: servername.domain.local
My external domain: xxx.domain.com
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Expert Comment

by:JohnGerhardt
ID: 22908369
I presume that your external domain is working fine from someone outside the organisation...

You will often hit problems with DNS that is not configured properly if you have (eg)...
you internal DNS domain name  called
experts-exchange.com
and your external domain
http://www.experts-exchange.com or ftp.experts-exchange.com etc...
This is because you DNS will resolve this locally rather than to the internet...
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Author Comment

by:edmund7s
ID: 22908426
the external is different from internal

my internal domain is abcd-sbs2003
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Expert Comment

by:JohnGerhardt
ID: 22908443
Ok, then we need to work out why when you ping sharepoint.domain.com you dont get a response.. Can you confirm that from outside your network it works...
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Author Comment

by:edmund7s
ID: 22908468
do you think i might need to fix the redirector in the IIS or any settings on the website's properties
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Expert Comment

by:JohnGerhardt
ID: 22908486
Is the website hosted on your site?
Can you confirm that from outside your network it works...?

For the moment if you can't ping the site then you will never be able to connect to it regardless of IIS settings...
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Author Comment

by:edmund7s
ID: 22908548
i can't ping sharepoint.domain.com from outside of the network although I'm able to ping the server just fine xxx.domain.com

By the way I'm trying to setup companyweb to be accessed from the web.
I'm able to ping companyweb just fine...and able to goto http://companyweb from internal network but not from outside
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Assisted Solution

by:JohnGerhardt
JohnGerhardt earned 600 total points
ID: 22908573
If you want to get sharepoint.domain.com to work then you will have to create a DNS alias for it.. Are you the DNS administrator..?

http://support.microsoft.com/kb/315982
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Author Comment

by:edmund7s
ID: 22908903
I have created a Alias(CNAME) for companyweb with the following:
Alias: companyweb
FQDN: companyweb.domain.local
FQDN for target host: servername.domain.local

I am able to ping companyweb.domain.local but I'm still not able to ping companyweb.doamin.com
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Author Comment

by:edmund7s
ID: 22908977
when I use the web browser and point to companyweb.domain.local
this brings me to the main page of the server instead of the companyweb.

What should I do? Do you think this as something to do with ISA 2004?
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Expert Comment

by:JohnGerhardt
ID: 22911378
ISA could very well do this..
In order to ping companyweb.domain.com then you are going to have to speak to DNS server on then web that is authoritvate for that domain, your DNS server isnt..

are companyweb.domain.local and companyweb.domain.com meant to be the sam place
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Expert Comment

by:Rob Williams
ID: 22917915
Is there a router on the public side of the SBS? If so you will need to forward port 444 from the router to the WAN interface of the SBS.
As a test, can you access the site using: httpS://xxx.domain.com :444
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Author Comment

by:edmund7s
ID: 22922008
JohnGerhardt,
What do  you mean by "companyweb.domain.local and companyweb.domain.com meant to be the sam place"?

RobWill,
I am not able to goto https://xxx.domain.com:444 but i have forward port 444 from the router
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LVL 78

Expert Comment

by:Rob Williams
ID: 22922306
Perhaps verify nothing is blocking the port 444 traffic using the following test site http://www.canyouseeme.org
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Author Comment

by:edmund7s
ID: 22922949
Error: I could not see your service on x.x.x.x on port (444)
Reason: Connection refused
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Assisted Solution

by:Rob Williams
Rob Williams earned 600 total points
ID: 22923259
Sounds like you may have the source of the problem.
-A software firewall or ISA can block the traffic. Running the CEICW [server management | Internet and E-mail | connect to the Internet] should automatically configure ISA for you. Are there any security suites such as Symantec? They can block access.
-Are you sure the router port forwarding is correct, or might you also have a modem that acts as both a modem and router? If the latter it needs to have port forwarding configured to point to the router or be put in bridge mode
-There was also a recent DNS patch that is known to block some ports, especially on SBS with ISA. The fix is to manually add the ports to the registry. The following outlines the process:
http://blogs.technet.com/sbs/archive/2008/07/17/some-services-may-fail-to-start-or-may-not-work-properly-after-installing-ms08-037-951746-and-951748.aspx
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Author Comment

by:edmund7s
ID: 22923539
I've added on the company web properties SSL port:444
and I'm able to see port 444 now...

And if I'm put in https://xxx.domain.com:444 it brings me to http://companyweb/default.aspx
But this works only from the internal network, from outside if I go to https://xxx.domain.com:444 it will ask for password but afterwards it says internet explorer cannot display the webpage
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LVL 78

Expert Comment

by:Rob Williams
ID: 22923573
Sounds like the port is open if you get the dialog box. Have you re-run the CEICW as of yet? You shouldn't manually edit IIS when running SBS. The CEICW will configure ISA, publish the site, allow access, configure DNS, and set permissions.
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Author Comment

by:edmund7s
ID: 22923623
I'm afraid to run CEICW because I'm afraid to mess up the exchange and other pocketpc outlook access (push mail) and other configuration that has been done on the server...I have people using RPC over https and exchange webmail and PPC, I don't want to mess that up.  Do you think there is a risk for that if I do this?  Would you suggest for other alternative?
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Expert Comment

by:Rob Williams
ID: 22923704
Re-running the CEICW is "almost" never a problem. Just leave the configuration as is and only change any new services you want to enable. If the service is already configured re-running will reset permissions and such and often fix a broken service. The only time I have ever run into a problem is on a server where it was manually configured and the CEICW was never run. Basically the server wasn't working properly in the first place. I do however appreciate your concerns. Especially if it is a server others have worked on and you are not sure of what has been done to date.
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Accepted Solution

by:
edmund7s earned 0 total points
ID: 22961422
Thanks guys for your help...I've figured it out after googling it.  The problem is that Microsoft doesn't support binding portals to a specific address in IIS so I've set each of their ports to port 80 and leave the IP setting for each of them to (All unassigned).  This resolve the issue...now I'm able to get to https://xxx.domain.com:444/default.aspx but not https://xxx.domain.com:444
I have to specify "default.aspx".

Also how can I configure sharepoint.domain.com to point to https://xxx.domain.com:444/default.aspx.  I tried configuring this on the Alternate Access Mapping with the following info:
Internal URL                                Zone      Public URL for Zone
http://companyweb                    Default  http://companyweb
http://sharepoint.domain.com     Internet  http://sharepoint.domain.com

Probably I should add this to a new thread...Thanks guys
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LVL 78

Expert Comment

by:Rob Williams
ID: 22967681
I am not much help as I don't often work with IIS. With SBS it is all configured automatically with the CEICW. However, under the document tab of the site properties, is "enable default content page checked, and default.aspx added? (should also have Default .htm, Default.asp, index.htm, and iisstart.htm)
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Expert Comment

by:Rob Williams
ID: 22994178
Thanks edmund7s.
Cheers !
--Rob
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Author Comment

by:edmund7s
ID: 22997649
Thanks Rob...You have helped in many ways and opened my mind to look for those answers.  Thanks again.
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