no idle devices error when running a backup after upgrade to backup exec 12.5

Posted on 2008-11-07
Last Modified: 2013-12-01
Decided to upgrade Backup Exec from 12 to 12.5 as i wanted to trial the VMWare Infrastucture agent to simplify backing up VM's. Upgrade went smooth enough with no errors reported however i am no longer able to run backups (so retract the smooth statement).

When selecting an existing job i get various errors. the first one i was getting a message in the job status saying ready -  no idle devices are availible then after a while the status goes to queued and just sits there forever (left it overnight and 11 hours later still there).

Tried to run a VM backup using VCB and it says completed after 1 min with a byte count of 4,520. This means it failed to run the VCB script and backed up nothing. VCB is working because i can mount a vm from the command line without a problem

details of setup
Backup Server is 2003 Server R2 with IBM TS3200 Tape Drive attached via SCSI Interface.
Using symantec Drivers for the tape library
VCB is version 1.5 installed to the D Drive. (works perfectly from command line

Have done tons of troubleshooting with Symantec Support and they have escalated this to level 2 support but still would like to see if anyone out in the real world has resolved a similar issue.
Question by:PACSAdmin
    1 Comment
    LVL 14

    Accepted Solution

    Symantec say they only support Microsoft Drivers for Tape Libraries. It should show up as "Unknown Media Changer" in Device Manager.

    Or did the Tech guys try this?

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    How your wiki can always stay up-to-date

    Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
    - Increase transparency
    - Onboard new hires faster
    - Access from mobile/offline

    How to fix error ""Failed to validate the vCentre certificate. Either install or verify the certificate by using the vSphere Data Protection Configuration utility" when you are trying to connect to VDP instance from Vcenter.
    Workplace bullying has increased with the use of email and social media. Retain evidence of this with email archiving to protect your employees.
    This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…
    The viewer will learn how to start File History, a MACINTOSH like backup utility built into windows 8, on your Windows 8 computer. To open the File History control panel swipe from the right  side to get the search menu or position the cursor in the…

    779 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    12 Experts available now in Live!

    Get 1:1 Help Now