Dell laptop dvd/cd burner wont burn any more
I have a Dell Precision M4300 laptop...just got it less than a year ago. It a has a HL-DT-ST DVD+-RW GSA-T11N DVD/CD burner. It used to burn both CDs and DVDs. Now it only reads both.
Before I insert a blank disk in the drive, the drive in Windows explorer shows as DVD-RW Drive (D:). Once I insert a blank CD or DVD it shows up as CD Drive (D:). When I drag files to burn a CD in Windows Explorer then click burn to disk, the message keeps telling me to insert a writable disk in the drive (it's already in there). When I load a blank DVD, the Roxio program autostarts, but then says no recordable drive found. Very weird. I have re-installe drivers, read a million posts. Any ideas how to fix this or do I have a bad drive. I HAVE NOT called Dell support as that is always a beating and they walk me through all the steps I have already taken.
Before I insert a blank disk in the drive, the drive in Windows explorer shows as DVD-RW Drive (D:). Once I insert a blank CD or DVD it shows up as CD Drive (D:). When I drag files to burn a CD in Windows Explorer then click burn to disk, the message keeps telling me to insert a writable disk in the drive (it's already in there). When I load a blank DVD, the Roxio program autostarts, but then says no recordable drive found. Very weird. I have re-installe drivers, read a million posts. Any ideas how to fix this or do I have a bad drive. I HAVE NOT called Dell support as that is always a beating and they walk me through all the steps I have already taken.
ASKER CERTIFIED SOLUTION
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Try this:
- In device manager, expand the IDE\ATAPI Controller, then right click on whatever Intel or else then select uninstall.
- Do same for DVD
Reboot system, and let windows redetects and reinstall drivers for them.
- In device manager, expand the IDE\ATAPI Controller, then right click on whatever Intel or else then select uninstall.
- Do same for DVD
Reboot system, and let windows redetects and reinstall drivers for them.
SOLUTION
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btw; here another fre burning soft to test with : http://cdburnerxp.se/
- Use another brand of CDs or DVDs, make sure they are brand new before you try.
- Get a QTip and clean the optical lens slow and soft in circles with NO water or alcohol.
- Use Nero or any other program.
- Get a QTip and clean the optical lens slow and soft in circles with NO water or alcohol.
- Use Nero or any other program.
imgburn is also excellent free burning software. www.imgburn.com
ASKER
I followed the test by nobus and found the drive is bad. i was able to get DVDs to burn again, but not CDs. I did the online Chat thing with Dell and they ordered a new drive to be sent to me within 15 min! wow. Anyway, the new drive should be here Tuesday.
Great news!
tx for the feedback!
ASKER
the drive actually arrived yesterday and it worked so it was a bad drive!!!
I usually try nero burning software as a final check, as windows built-in stuff is rubbish.
if you can get hold or Nero it may give better results in temrsof error message (may even work)
nero usually comes fre when you buy a dv/cd rewriter
also try putting in a non-blank dvd/cd and try writing see if you get a different error from using blanks.
just to another angle really.