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VM Won't start after P2V conversion

Posted on 2008-11-08
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Last Modified: 2012-05-05
I have created a new VM going P2V. The physical server runs fine on Win2000 Server it's a Compaq Prolient DL360 but has a Compaq Smart Array Controller. When the VM boots it BSOD with the KMODE_EXCEPTION_NOT_HANDLED. I have a suspicsion it is the controller that is causing the problem when I convert P2V but don't know how to fix it. Tried doing a repair with the WIN2000 disc to no avail. VM won't boot to Safe mode or command prompt just straight to BSOD.
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Question by:TomTheToe
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Expert Comment

by:65td
ID: 22914193
Try the P2V again.  
Is there a stop message with  KMODE_EXCEPTION_NOT_HANDLED?
Drivers up to date on the P machine?
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Expert Comment

by:Paul Solovyovsky
ID: 22914354
You may want to try another method which I've used in the past with good success.  

1.  Download a trial copy of Symantec Backup Exec System Recovery Server www.backupexec.com
2.  Image the server to a network location
3.  Use VMWare Converter to do a P2V from the image to a virtual machine

This has worked well with Windows 2000 systems that I've had issues with when doing a P2V
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Author Comment

by:TomTheToe
ID: 22916615
The drivers are up to date. The third line of the BSOD says ntoskrnl.exe. I've tried the BUESR and got the same result.
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LVL 42

Expert Comment

by:Paul Solovyovsky
ID: 22916702
What type of controller are you using?  Try using Buslogic if you're using LSI and visa versa.  Also remove any USB hardware from the VM.  

With the BESR you can try something else as well.  Use BESR to convert image to a vmdk.  Create a vmx file and use the harddrive as SCSI 0.

I've been through this quite a bit, since Windows 2000 doesn't have VSS it can have some weird things happen when imaging or P2V.  I would also try to do this with as many of the services turned off
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Author Comment

by:TomTheToe
ID: 22916933
I have tried chaging controllers from BUS logic to LSI and have also tried using the BESR and converting to a VMDK. No luck with taht either. This is the first Win20000 machine I've had this problem with, I did 3 others earlier in the week with no problem. I may just have to start from scratch with a new VM then move everything.
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Expert Comment

by:65td
ID: 22918452
Does the imported vm have a diagnosis partition that isn't being taken into account?
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Author Comment

by:TomTheToe
ID: 22918548
I diag Part is included in the VM
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Expert Comment

by:Paul Solovyovsky
ID: 22918634
you should not include the diag partition in the VM. When you take the image exclude it.  Unless it's an old DL360 it shouldn't have a diag partition, anything G2 and up
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Author Comment

by:TomTheToe
ID: 22918848
I'll give that a try in the morning.
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Expert Comment

by:65td
ID: 22919198
Should be able to boot CD and perform a repair on the VM.
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Author Comment

by:TomTheToe
ID: 22921136
I have tried to boot to the CD and do a repair but when I do it says no drives found.
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Expert Comment

by:Paul Solovyovsky
ID: 22921362
make sure you use the option to load the array controller when you're booting up from CD
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Author Comment

by:TomTheToe
ID: 22921424
When loading the array controller at boot up there is only an option to load it from a floppy. How can I work around that?
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Expert Comment

by:Paul Solovyovsky
ID: 22922002
There should be a vmware scsi .flp image for the scsi driver for a virtual machine.  Attach to virtual machine and it will show up as a floppy.  I believe it's on the ESX Server, at least on 3.5, not sure if it's included in 3i versions
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Accepted Solution

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TomTheToe earned 0 total points
ID: 22923362
I found the solution. To address this problem, install Microsoft Update Rollup 1 for Windows 2000 SP4 1 Version 2 (Microsoft KB891861). This version was released after the initial release of SRP1 for Windows 2000. A flaw in the original SRP1 package introduces a problematic version of SCSIPORT.SYS on some systems. VMware Converter detects the problematic versions of this driver on the source to prevent the STOP 0x1E error on the resulting virtual machine. Installing the version 2 release or SRP1 will apply the corrected driver to the physical server. After updating SCSIPORT.SYS, you can restart the conversion process without the error.
http://support.microsoft.com/kb/904374 
This solution works. Thank you everyone for your help and not giving up on this problem.
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