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SBS 2003: WMI reports error, Exchange crashes.

Posted on 2008-11-08
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Hi Experts!!

Since a month ago, I keep getting this email message from my MS SBS 2003 server w/exchange:

From: WMI@SERVER1
Subject: Critical State SERVER1 - Error on SERVER1

SERVER1 has reported a Error.  Reported status is:
Queues - Unknown
Drives - Error
Services - Error
Memory - Unknown
CPU - Unknown

After this email is generated, Exchange crashes and nobody can check email or connect to Exchange.

I have had some HD space problems in the past, but I moved the Exchange DB and Logs to my D: Partition which still has 150GB free. However C: has about 1GB Free, but I think this should not be a problem since everything is located in D:

After a reboot, all clients can connect again. I am also running Blackberry Software on this same server. Everything had worked great for a year, until one month ago.

Any inputs will be greatly appreciated!

Thanks!
glopzz
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Question by:glopezz
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LVL 12

Expert Comment

by:florin_s
ID: 22914659
Hi,

do you have any errors in the event log application / system?
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Author Comment

by:glopezz
ID: 22914759
Thanks

I have some errors but they are SQL related or seem not relevant. However I found this one:

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{61738644-F196-11D0-9953-00C04FD919C1}
 to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20).  This security permission can be modified using the Component Services administrative tool.

Could this be the problem?

Thanks!
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LVL 12

Expert Comment

by:florin_s
ID: 22915919
as I see it this is a permission problem, found several  articles which describes the problem and a KB from microsoft which describes and gives a solution for the problem but they say it applies to win xp, anyway here are the links:

http://geekswithblogs.net/mhamilton/archive/2006/12/19/101568.aspx
http://forums.techarena.in/windows-x64-edition/754746.htm
http://support.microsoft.com/kb/899965

search for the errors described in the articles, see if you have them in your  the event log.
also on your C drive you have too less free space, in my opinion you should free at least 2 GB.
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Author Comment

by:glopezz
ID: 23050933
Thanks.I followed the articles and found this to be an IIS related issue.

I have expanded my disk so it now has 136 free GB, and the WMI is not sending the mail anymore, however Exchange is crashing every other day around 5AM.

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Accepted Solution

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florin_s earned 2000 total points
ID: 23054210
Check for errors in exchange application log, or do you have any dumps on the system, you can also monitor your services

Also try to do a more complex troubleshooting, run the exchange BPA, here are some links for troubleshooting exchange:

http://www.microsoft.com/downloads/details.aspx?FamilyID=DBAB201F-4BEE-4943-AC22-E2DDBD258DF3&displaylang=en
http://www.computerperformance.co.uk/exchange2003/exchange2003_tips_ts.htm
http://www.computerperformance.co.uk/exchange2003/exchange2003_troubleshooting.htm
http://technet.microsoft.com/en-us/library/aa997270.aspx
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LVL 12

Expert Comment

by:florin_s
ID: 23054220
exchange troubleshooting assistant is the tool:

http://msexchangeteam.com/archive/2006/08/02/428569.aspx
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Author Closing Comment

by:glopezz
ID: 31514692
I installed the BPA and followed all the recommendations. The server is no longer crashing every morning. Thanks a lot!
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