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Trouble sending mail to RR.com, mail is stuck in the que

Posted on 2008-11-08
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Last Modified: 2012-05-05
I can send mail from accounts on a sbs 2003 exchange server to almost domains excepts tampabay.rr.com email address.  The servers' ISP is brighthouse/Tampa Road runner, I succesfully sent mail to hotmial, yahoo, my own domains. Everytime i try to send to  rr address it gets stuck in the queue.

nslookup work fine, reverse dns appears to be working from free internet look ups. I sent a friend an email to gmail andhe said that the revese was domian.com rather than mail.domain.com.  Not really sure what is going on. please help
 
tia
seaweed
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Question by:seaweed27
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17 Comments
 
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Assisted Solution

by:Jones911
Jones911 earned 1000 total points
ID: 22914941
Check with your ISP and get the Reverse DNS entry setup correctly.  Alternatively replay the mail via your ISP's smtp server.  This can be found in System manager, connectors, New Conector.
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Author Comment

by:seaweed27
ID: 22916337
I double checked with the ISP and the reverse is correct.

The smallbusiness smtp connector-tampabay.rr.com has a small blue symbol on the folder and is in a retry state. In the additional queue infotmaitons - it sys "An SMTP protocol error occurred"
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Author Comment

by:seaweed27
ID: 22916393
I did this
"To see why a remote SMTP server rejects protocol requests, enable SMTP logging for the virtual server or use Network Monitor to trace the network communication. To activate SMTP logging, on the virtual server's General tab, select Enabling logging, and specify the logging format you prefer under Active log format."

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LVL 19

Expert Comment

by:Jones911
ID: 22916438
What did the logs say exactly?
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Author Comment

by:seaweed27
ID: 22916491
I just turned them on , I ll some test after i post this
I also tried restarting the smtp server as reccomeneded
http://www.experts-exchange.com/Operating_Systems/Windows_Server_2003/Q_21621596.html
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Author Comment

by:seaweed27
ID: 22916524
#Software: Microsoft Internet Information Services 6.0
#Version: 1.0
#Date: 2008-11-09 15:00:31
#Fields: time c-ip cs-method cs-uri-stem sc-status
15:00:31 71.74.56.243 - - 0
15:01:31 71.74.56.243 - - 0
15:05:13 216.139.199.101 - - 0
15:05:13 216.139.199.101 EHLO - 0
15:05:13 216.139.199.101 - - 0
15:05:13 216.139.199.101 MAIL - 0
15:05:13 216.139.199.101 - - 0
15:05:13 216.139.199.101 RCPT - 0
15:05:13 216.139.199.101 - - 0
15:05:13 216.139.199.101 DATA - 0
15:05:13 216.139.199.101 - - 0
15:05:19 216.139.199.101 - - 0
15:05:19 216.139.199.101 QUIT - 0
15:05:19 216.139.199.101 - - 0
0
 

Author Comment

by:seaweed27
ID: 22916577
When i try to telent from the server to smtp-server.tampabay.rr.com
220 hrndva-omtalb.mail.rr.com ESMTP Welcome to Road Runner.  WARNING: *** FOR A
THORIZED USE ONLY! ***
EHLO TEST
250-hrndva-omtalb.mail.rr.com
250-HELP
250-VRFY
250-XREMOTEQUEUE
250-ETRN
250-PIPELINING
250-DSN
250-8BITMIME
250 SIZE 30996480
MAIL FROM:TEST
550 Sender address is missing a domain
RESET
500 Command unknown: 'RESET'
RSET
250 Ok resetting state
EHLO TEST
250-hrndva-omtalb.mail.rr.com
250-HELP
250-VRFY
250-XREMOTEQUEUE
250-ETRN
250-PIPELINING
250-DSN
250-8BITMIME
250 SIZE 30996480
MAIL FROM:<BLANK>
550 Sender address is missing a domain
0
 

Author Comment

by:seaweed27
ID: 22916757
from server

Telnet smpt-server.tampabay.rr.com 25
EHLO test
MAIL FROM: <>
220 hrndva-omtalb.mail.rr.com ESMTP Welcome to Road Runner.  WARNING: *** FOR
THORIZED USE ONLY! ***
EHLO test
MAIL FROM: <>
RCPT TO: <**********@yahoo.com>
DATA
Subject: Test

This is a test email
.250-hrndva-omtalb.mail.rr.com
250-HELP
250-VRFY
250-XREMOTEQUEUE
250-ETRN
250-PIPELINING
250-DSN
250-8BITMIME
250 SIZE 30996480
250 Sender <> Ok
250 Recipient <********@yahoo.com> Ok
354 Ok Send data ending with <CRLF>.<CRLF>

havent received the test email yet ???



.
.
0
 

Author Comment

by:seaweed27
ID: 22916809
I did this telnet from my home pc, and received the test email

220 hrndva-omtalb.mail.rr.com ESMTP Welcome to Road Runner.  WARNING: *** FOR AU
THORIZED USE ONLY! ***
EHLO test
MAIL FROM: <>
RCPT TO: <*****@yahoo.com>
DATA
Subject: Test from homepc

This is a test email
.
250-hrndva-omtalb.mail.rr.com
250-HELP
250-VRFY
250-XREMOTEQUEUE
250-ETRN
250-PIPELINING
250-DSN
250-8BITMIME
250 SIZE 30996480
250 Sender <> Ok
250 Recipient <********@yahoo.com> Ok
354 Ok Send data ending with <CRLF>.<CRLF>
250 Message received: 20081109162048.OBDS15470.hrndva-omta06.mail.rr.com@test

0
 

Author Comment

by:seaweed27
ID: 22916822
C:\Documents and Settings\Administrator>nslookup smtp-server.tampabay.rr.com 192
.168.4.60
Server:  server.domain.local
Address:  192.168.4.60

Non-authoritative answer:
Name:    smtp-server.tampabay.rr.com
Address:  71.74.56.22
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LVL 1

Assisted Solution

by:jlapalme
jlapalme earned 1000 total points
ID: 22916838
0
 

Author Comment

by:seaweed27
ID: 22916902
From smtpdaig
"Checking MX servers listed for ******@tampabay.rr.com.
Connecting to hrndva_smtpin01.mail.rr.com [71.74.56.244] on port 25.
Error: Expected "220". Server is not accepting connections.
Failed to submit mail to Hrndva-smtpin01.mail.rr.com.
Connecting to hrndva-smtpin02.mail.rr.com [71.74.56.244] on port 25.
Error: Expected "220". Server is not accepting connections.
Failed to submit mail to hrndva-smtpin02.mail.rr.com
0
 
LVL 1

Expert Comment

by:jlapalme
ID: 22917054
Most likely you are either using a dynamic IP (or at least Road Runner thinks you are) or your server is an open relay.
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Author Comment

by:seaweed27
ID: 22917090
I tested the open relay, but will again. I just got off the phone with the ISP, they sugested and did delete and recreate a new ptr reccord for reverse DNS.   We will see if that resolves.
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LVL 1

Expert Comment

by:jlapalme
ID: 22917232
are you using a static public IP?
0
 
LVL 1

Expert Comment

by:jlapalme
ID: 22917314
Can you check if this condition exists in your configuration.
Your mailserver is claiming to be a host other than what it really is (the SMTP greeting should be a 3-digit code, followed by a space or a dash, then the host name). If your mailserver sends out E-mail using this domain in its EHLO or HELO, your E-mail might get blocked by anti-spam software. Note that the hostname given in the SMTP greeting should have an A record pointing back to the same server.

mail.<domain>.com claims to be invalid hostname 'SMTP': <br />   220 SMTP Mail Server ESMTP <br />
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Accepted Solution

by:
seaweed27 earned 0 total points
ID: 22971342
It turns out that RR local doesnt know or think to check thier customer against thier own security site.
I Found out from a friend who has much xp as a mail server admin that RR has a website call
Security.rr.com. After going to the site I was able to lookup our static ip and learn it had been flagged for abuse a long time ago and never removed. I requested removal and mail started flowing normally.
Again the website to check if you have a similar issue is

Security.rr.com
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