Learn how to a build a cloud-first strategyRegister Now


Printer installation problem - HP 3030 all in one

Posted on 2008-11-09
Medium Priority
Last Modified: 2013-12-15
I  am facing a  printer installation issue .  OS windows xp with service pack 3 and printer HP all inone 3030 Laserjet.  The problem is i can able to install it but when try to print something it automatically goes on que ie; nothing can be print or scan or no response from the printer side.  The same printer  i installed with windows vista as well as xp machine ( different machines ) it was successful. The problem persit only in one machine.  It is a local printer connected by usb  .  I tried the following already.
1. Installed printer through cd
2. Through add printer wizard
3.Downloaded the latest driver( pcl5e ) from net
4. Restarted the spooler service
5. Disable the bidirectional port
6. Repaired the xp machine through recovery console using chkdsk /r
7. Mannualy added a usb port
8. deletd all hp details from registry
9. Checked in the event viewer no errors except DCOM 1066
10 . Uninstalled the antivirus ( sophos) n checked .

I installed and printed  two three times but  after that it goes to printer que and no response from the printer . If you click the scanner icon message comes the it is not properly installed.  I  the System Admn and having all user rights.  

Please advice. as early as possible ... solution will be appriciated

Question by:permapipe
  • 2
LVL 63

Expert Comment

by:☠ MASQ ☠
ID: 22916333
Have you used the HP Driver scrubber on the CD?
HP LaserJet 3015, 3020, 3030, and 3380 All-in-One Printers - Using the Scrubber Utility
Also delete any reamining HP installer files on the C drive.

Accepted Solution

rexifelis earned 2000 total points
ID: 22940139
have you tested the printer as a stand-alone device?  that is with it not plugged into the computer via the usb cable, just do a copy job from the printer itself (this is to rule out possible hardware issues with the printer/scanner itself)
have you tried another USB cable?  it is unlikely but a low-quality cable could be causing communication errors between the pc and the printer
and of course what Masqueraid said is the first step...

Author Comment

ID: 22947501
Thank you Mr.MASQUERAID: &rexifelis: . The problem has been solved after changing the usb cable.  Still i confused  because that faulty cable i am using now with hp 1280 printer without any problem and its cable shifted to hp 3030 prblem printer.  My question is if the usb cable issue how it is being detected ?? If the cable is faulty how it is working fine with 1280 printer ??   .  Mr. MAsqueraid thank u for your kind and quick response and that option i already tried and before
Mr. Rexifelis reply it is ok.  

Expert Comment

ID: 22949703
the faulty (or just low quaility) USB cable is good enough to set up the device... but it cannot handle the amount of data that would go through it when it scans documents... but is good enough to print documents to your inkjet hp 1280.  my recommendation is to not use that cable for anything in your office, to make sure it does not get mixed in with anything else and accidentally used for something that requires USB 2 speeds and causing problems again.

glad i could help!

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I recently purchased an HP EliteBook 2540p notebook/laptop. It has two video ports on it – VGA and DisplayPort. HP offers an optional docking station for the 2540p that also has both a VGA port and a DisplayPort. There are numerous online reports do…
Step by step guide to Clean and Sort your windows registry! Introduction: Always remember: A Clean registry = Better performance = Save your invaluable time In this article we're going to clear our registry manually! Yes, manually! The e…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…
Suggested Courses
Course of the Month20 days, 14 hours left to enroll

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question