My customer now has hi-speed internet (was previously using dial-up with AOL) and is getting persistent erros from Modem Event Monitor saying "please plug the phone line into modem". When she clicks OK, the error popu- immediately reappears making the pC hard to use.
Intenet Options>Connections has NO dial-up (or VPN) entries. PLEASE NOTE THAT. Hence this is not the typical situation where hi-speed internet is lost and the PC tries to dial out BECAUSE hi-speed internet continues before and after error to work fine PLUS there are no dial-out entries as noted above.
Google Search shows that some or these errors were malware and were fixed by malware removal techniques AND others occored after DSL was added, relacing dialup, and were fixed by removing the Intel Modem Event Monitor from the Msconfig Startup Program list (i.e NOT malware related). Also all the malware related matches were 2 or 3 years ago.
(1) Google search indicates that some people think the Modem Event Monitor (not the persistent errors but the SW itself) is connected with DSL hi-speed internet AND others 100% disagree and say this is connected with an Intel dial-up modem found in most Dell PCs.
WHAT DO YOU KNOW ABOUT THIS. Is it one or the other?
(2) Please reply with how to get rid of this WITH NO LOGS SUPPLIED OR ASKING ME FOR ANY ADDITIONAL INFO (as I have none). I do not know if my customer has DSL or some other form of hi-speed internet. THIS IS NOT MY PC and I can provide no more info until I am onsite.
i,.e I AM LOOKING FOR RESPONDERS who have seen this problem and fixed it AND WILL TELL ME BRIEFLY HOW THEY FIXED IT IN OTHER SITUATIONS (NOT MINE) so that I have a general direction of how to proceed. Do I look for malware OR look in a different direction and if malware, do you remember the malware name (Symantec name, Trend Micro name, etc. I do not care).
(3) Once I am onsite I will (if I think it is malware) creat ComboFix and HJT logs and will submit them at that time to my partner who is a malware expert and WILL NOT BE POSTED HERE. Again I am LOOKING HERE FOR A GENERAL DIRECTION (MALWARE OR NOT) as to how to proceed. Based on the posters previous experience with this.