Persistent Modem Event Monitor Errors

Posted on 2008-11-09
Last Modified: 2013-12-27
My customer now has hi-speed internet (was previously using dial-up with AOL) and is getting persistent erros from Modem Event Monitor saying "please plug the phone line into modem".  When she clicks OK, the error popu- immediately reappears making the pC hard to use.  

Intenet Options>Connections has NO dial-up (or VPN) entries. PLEASE NOTE THAT. Hence this is not the typical situation where hi-speed internet is lost and the PC tries to dial out BECAUSE hi-speed internet continues before and after error to work fine PLUS there are no dial-out entries as noted above.

Google Search shows that some or these errors were malware and were fixed by malware removal techniques AND others occored after DSL was added, relacing dialup, and were fixed by removing the Intel Modem Event Monitor from the Msconfig Startup Program list (i.e NOT malware related). Also all the malware related matches were 2 or 3 years ago.

(1) Google search indicates that some people think the Modem Event Monitor (not the persistent errors but the SW itself) is connected with DSL hi-speed internet AND others 100% disagree and say this is connected with an Intel dial-up modem found in most Dell PCs.
WHAT DO YOU KNOW ABOUT THIS.  Is it one or the other?

(2) Please reply with how to get rid of this WITH NO LOGS SUPPLIED OR ASKING ME FOR ANY ADDITIONAL INFO (as I have none). I do not know if my customer has DSL or some other form of hi-speed internet. THIS IS NOT MY PC and I can provide no more info until I am onsite.

i,.e I AM LOOKING FOR RESPONDERS who have seen this problem and fixed it AND WILL TELL ME BRIEFLY HOW THEY FIXED IT IN OTHER SITUATIONS (NOT MINE)  so that I have a general direction of how to proceed.  Do I look  for malware OR look in a different direction and if malware, do you remember the malware name (Symantec name, Trend Micro name, etc. I do not care).

(3) Once I am onsite I will (if I think it is malware) creat ComboFix and HJT  logs and will submit them at that time to my partner who is a malware expert and WILL NOT BE POSTED HERE.   Again I am LOOKING HERE FOR A GENERAL DIRECTION (MALWARE OR NOT) as to how to proceed. Based on the posters previous experience with this.

Question by:mgross333
    1 Comment

    Accepted Solution

    Error occured during AOL app sign in, not when using IE. Which totally changes the picture. AOL dials up if broadband is lost. The IE>tools>Internet Options>Connections window being empty does NOT mean that AOL will not try to dial; it means that IE will not try to dial.

    So for reasons I do not want to go into (but are at least partially fixed) Comcast internet was lost, AOL then tried to dial IN WHICH CONTEXT THE ERROR MAKES PERFECT SENSE as the PC modem has no phone cord connected to it.

    The question is why when Comcast internet was restored, why did AOL app not notice that and change back to broadband. Well it did not do that AND THAT IS THE ENTIRE PROBLEM, not malware or adding DSL (as Comcast is not DSL).


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