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AVG GetNativeSystemInfo Application Error

Posted on 2008-11-09
Medium Priority
Last Modified: 2013-12-05
Just this week I've started receiving the following entries from AVG7.5 Upgrader.Utils whenever I boot AVG Control Center (AVGCC).  My research has turned up little except that the Upgrader.util is calling "GetNativeSystemInfo", and that particular X64 function is not supported by Windows 2000 (I have Windows 2000 Server SP4).

It looks as if there has been an update to the basic AVG7 program & that it is checking the System Information in a new way.  Is there anyway around this?  I'm pretty much a novice, but I managed to beat down a lot of system configuration errors using this forum.  Figured I'd run this by everybody...

Event Type:      Error
Event Source:      AVG7
Event Category:      Error
Event ID:      100
Date:            11/9/2008
Time:            8:54:53 AM
User:            Domain\user
Computer:      Computername
2008-11-09 13:54:53,923 COMPUTERNAME [002548:001472] ERROR 000 AVG7.Upgrader.utils IsX64(): GetNativeSystemInfo function not found
Question by:tallguy43
  • 2

Accepted Solution

Compushare earned 1500 total points
ID: 22925560
GetNativeSystemInfo function not found - occuring after the recent Priority updates.  We are slowly having systems report in about this AVG7 Alert.

I have to obtain support from ZenithInfoTech.  This does not work out well when attempting to get support from them.  It is like pulling teeth.

What starts this alert is a flag to restart after updates.  Once you restart you get the Alert listed in the original post.

Event ID: 1008
Source: AVG7Alrt
User: N\A
Category: AVG Alert
Description: Update was completed on computer '428C0231T08' with result error code 1. Restart needed flag is restart is needed.

After rebooting then you get: On XP or 2000
Event ID: 100
Type: Error
Source: AVG7
User: UCNB\Cshare
Description: 2008-11-10 16:37:07,671 33C0168SDB01 [001504:001584] ERROR 000 AVG7.Upgrader.utils IsX64(): GetNativeSystemInfo function not found

On 2000:

Event ID: 100
Type: Error
Source: AVG7
User: N\A
Category: Disk
Description: The description for Event ID ( 100 ) in Source ( AVG7 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: 2008-11-06 18:21:34,421 282C0366TECH [002668:002676] ERROR 000 AVG7.Upgrader.utils IsX64(): GetNativeSystemInfo function not found.

I have not found a solution to this issue yet and have not been able to get support from ZenithInfoTech.  They bundle it in other packages we purchase from them so they must support us for these issues.

Roy Cadow
Compushare, Inc


Author Comment

ID: 22927073
Thanks for the comment, Roy.  I'm beginning to think that it's a left-handed way for AVG to push us to upgrade to AVG8.  I doubt that upgrading will solve my problem with a Win2k box however.

Author Closing Comment

ID: 31514847
I'm going to accept your answer because it seems related to the software update.  You confirmed my suspicions.  I'll keep watching for further postings about this problem.  Thanks again!  Scott.

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