Laptop seems to freeze after boot up

Posted on 2008-11-09
Last Modified: 2013-11-17
I have a customers Toshiba Satellite A100, which has a 40GB hard drive, 1GB RAM and runs a 1.4GHZ Celeron CPU.  
After a normal boot up the laptop seems to freeze for upto half a minute.  It will then come back and allow me to click on the start button.
Then when I open up windows (say Windows explorer), it is as though the window goes into the background and I have to click on it a few times before it becomes active or click Alt-Tab to get it back to the foreground.  It is an odd issue that I have never seen before.  I re-installed XP Home o the machine with all relevant drivers and it still does it.  I even put another , bigger, hard drive in and installed Windows with no Toshiba drivers and it still does it.
It makes for a very frustrating session of use and sometimes freezes up to the point where I have to kill the power in order to reset.

Any ideas?
Question by:mbelletty
    LVL 19

    Expert Comment

    Can you do a quick test:  stop the Windows Automatic Updates service.

    Click Start > Run
    Type 'net stop wuauserv' and click OK

    A black box should pop up confirming that it is stopping the service.  

    Does that make any difference?

    To start the service again you can either reboot or:

    Click Start > Run
    Type 'net start wuauserv' and click OK

    Obviously this isn't a cure but it might help to narrow down the issue.
    LVL 91

    Expert Comment

    check if your disk drive runs in DMA mode, not PIO in device manager >ide/atapi controllers>primary>properties>advanced tab

    Author Comment

    Thanks guys for yuor responses and assistance.  One thing I tried last night was to replace the USB powered wireless mouse that the client was using and low and behold the laptop started behaving.  I am testing it for longer periods now with a new wireless mouse, still usb powered, but it looks like it was a faulty wireless mouse and the problem is now resolved.  
    It is interesting how some issues are resolved by things you would not expect.

    Many Thanks for your help
    LVL 1

    Accepted Solution

    PAQed with points refunded (250)

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