WILSON123J
asked on
ADSL Line
I have a big issue with our ADSL bill . We have a 3 MBPS ADSL line and our limit is 40 GB. In the year 2008 we have not crossed the limit except May . Only in the month of may we received a bill from Etisalat showing an extra data transfer of 224 GB (Dhs 22,000). We have a sonicfirewall in place and the reason what etisalat is saying is someone must have used our password. I have attached the bill received from ISP . Please explain me the possibility to get this reversed and to show our ISP this is wrong from their side.
441102122-may08.txt
441102122-may08.txt
Will Szymkowski
Not sure exactly how your ISP plan is setup but what can happen is that Uploads are also a factor in this. If someone were downloading with torrents this could be the reasoning for the high data flow.
Is this also for hosting your website? Unless I'm reading those numbers wrong, which is possible without knowing the way that bill's supposed to be read, it's physically impossible for you to have pulled or pushed the amount of info they're claiming, in the recorded periods of time, with a 3mb connection.
ASKER
Is there any technical way i can argue with service provider. We are not hosting web site with our ISP.
ADSL 3 MB connection - upload is only 768 Kbps . Download can be 3 MBPS.
ADSL 3 MB connection - upload is only 768 Kbps . Download can be 3 MBPS.
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ASKER
it is 3 mbps not 3 mB. Please let me know column name in statement for download and upload. Also , how will i know how much download during a time period from this statement. ie how to calculate the duration used.
ASKER
thanks a lot