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RDP Stopped working on 2003 Server

Posted on 2008-11-10
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RDP Stopped working on 2003 Server.  RDP all of a sudden stopped working.  No one can RDP to the server.
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Question by:zito2000
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by:nappy_d
ID: 22921801
Do you have have local access to the server's console?

Have you checked the event viewer for errors?

Does the server have network connectivity?

Please provide as many details of the trouble shooting steps you have taken.
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Author Comment

by:zito2000
ID: 22921869
Yes I do have acess to the server locally.

I have checked the event viewer and saw nothing there related to RDP errors.

Yes the server has a conenction to the Internet and users that use Citrix can connect successfully.

I have checked to make sure RDP is enable.

I also do not get a login screen when I rdp.

Here is the screen shot of the error.
RDP-Error.doc
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Expert Comment

by:nappy_d
ID: 22921953
Is the RDP port of 3389 listening on the server?

From the server itself, can you connect to an RDP session?

Is the server in administration or application mode?
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Author Comment

by:zito2000
ID: 22921990
How do you check if the 3389 port is listening?
Yes I can RDP to another machine from the server that is having the RDP issue.
How do I check the mode of the server?
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Author Comment

by:zito2000
ID: 22922063
FYI:  We changed the mode of the server from Install to execute.
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Expert Comment

by:eetheredge
ID: 22922088
The user profiles might need to be flushed.  We went through this several times.  There is a Profile Hive Cleanup (not sure of the exact title), but it will do this for you.  I will check for a download link.
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Author Comment

by:zito2000
ID: 22922093
FYI:  The server is not listening to port 3389.
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by:nappy_d
ID: 22922118
ok but on the rdp server with issues, can u connect to 127.0.0.1? This will show whether the local machine can reach itself.

TO see f the port it listening, open your command line and type "netstat -an" look for 3389
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Expert Comment

by:nappy_d
ID: 22922134
do you also mean that the server local administrator cannot connect as well?
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Author Comment

by:zito2000
ID: 22922155
Try rdp to itself and it did not work.

Also ran the netstat -an and the port is not listening.
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Author Comment

by:zito2000
ID: 22922177
Is the HIve cleaner related to this issue at all or was that a mistake submitted to this issue
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Expert Comment

by:Yossarian-22
ID: 22922178
I've had the same problem recently.
KB948496 fixed it for me.

http://support.microsoft.com/?kbid=948496
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Expert Comment

by:eetheredge
ID: 22922202
The Hive Cleaner worked for us under the same situation.  No one could access the server via RDP either internally or via VPN.  I ran the Hive Cleaner and it solved the problem.
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Author Comment

by:zito2000
ID: 22922235
Where can I get this Hive Cleaner.
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Expert Comment

by:eetheredge
ID: 22922274
Do a search on Microsoft's website or even Google it.  
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Author Comment

by:zito2000
ID: 22922300
ok got the hive cleaner and will you know what happens.

Thanks
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Author Comment

by:zito2000
ID: 22922399
I installed the Hive Cleaner, but still no success.

Is there something I have to do to make the Hive Cleaner work properly.  I do know it is a service that it is running at the moment.
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Expert Comment

by:eetheredge
ID: 22922411
Is the service running under an Administrator's login?
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Author Comment

by:zito2000
ID: 22922431
yes.  It is running under the local system account.

I am currently logged on as adminstrator to the domain.
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Expert Comment

by:eetheredge
ID: 22922462
Are your RDP users set up to access using their domain logins or set to login locally?
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Expert Comment

by:nappy_d
ID: 22922488
I asked a similar question a few comments back.  Is the administrator alos prevented from logging on via a terminal session?
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Author Comment

by:zito2000
ID: 22922514
users are using domain login accounts, but they can't even establish a connection to RDP.  Here is the attachment of the error just in case you didn't see it earlier.
RDP-Error.doc
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Author Comment

by:zito2000
ID: 22922522
Administrator can not RDP either.  No one can.
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Author Comment

by:zito2000
ID: 22922556
Since the server is not listening to port 3389.  How can I force it to listen to port 3389.
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Expert Comment

by:eetheredge
ID: 22922587
Ok, let's take one step back for a minute.

Have restarted the services?  
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Expert Comment

by:nappy_d
ID: 22922592
on your Terminal server with issues, at the console, open the command line and type netstat -an as show in the illustration and look for port 3389 as described.  Is it there?



Picture-31.png
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Author Comment

by:zito2000
ID: 22922775
Which service would you like me to restart?

The server is not listening to port 3389 when I did the netstat command.

The terminal Service, Service can not be restarted.
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Expert Comment

by:eetheredge
ID: 22922831
Have you tried to enable/disable the RDP protocol within the TS Config MMC?  This is how you restart it.  
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Expert Comment

by:nappy_d
ID: 22922841
I would then suggest you remove Terminal services from the server, reboot and reinstall it.

This can be done from the add/remove programs>add/remove windows components.
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Accepted Solution

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zito2000 earned 0 total points
ID: 22923069
Problem has been fixed.  Had to recreate a new RDP-tcp connection in the terminal Services Configuration.
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Author Comment

by:zito2000
ID: 22923086
Does anyone know what could have caused this to happen?
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Expert Comment

by:eetheredge
ID: 22923264
Sounds like corruption in the registry settings.  When was the last time this server was restarted?  updated??
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Author Comment

by:zito2000
ID: 22923344
The server was restarted this morning thinking it was going to fix the RDP issue, but it didn't.  Before than Windows updates were installed on 10/11.
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