Jscott82305
asked on
Cannot RDP into a Windows XP machine
Hi,
I just setup a new machine for a user and I tested rdp to verify that it worked, but whenever I enter the computer name and click connect it acts like it is going to, but then the connect button displays again. I have already enabled "Allow users to connect remotely to this machine" through My Computer properties. Also, I have checked in the firewall for the exception. I disabled the firewall temporarily to tesy, but it still does not connect. Please let me know what I can do. Thanks.
JS
I just setup a new machine for a user and I tested rdp to verify that it worked, but whenever I enter the computer name and click connect it acts like it is going to, but then the connect button displays again. I have already enabled "Allow users to connect remotely to this machine" through My Computer properties. Also, I have checked in the firewall for the exception. I disabled the firewall temporarily to tesy, but it still does not connect. Please let me know what I can do. Thanks.
JS
Bird Dog
try computers ip instead of name
Are you on the local network with the machine?
ASKER
welmore,
No luck with trying the IP address. It does the same thing.
DewFreak,
Yes, the machine is on the network and is connected.
Thanks,
JS
No luck with trying the IP address. It does the same thing.
DewFreak,
Yes, the machine is on the network and is connected.
Thanks,
JS
Ensure that all firewalls are off. The built in Windows firewall and any third party firewalls. Also make sure that there is a account on the PC with a password.
make sure the default port for RDP is 3389..many administrators like to change the default port.also make sure you antivirus does not have another firewall..many antiviruses has there on firewall..if you do have naother firewall disable it.. also try to access that computer from another computer to see if this works...
ASKER
All firewalls are off. We have several of the exact same machines and we did nothing differently to them. I took it out of the packaging and set it up the same way I have for all of them.
raiqi,
The port is correct for rdp. I also tried from another machine and got the same thing. It is strange because I am able to rdp from that machine.
raiqi,
The port is correct for rdp. I also tried from another machine and got the same thing. It is strange because I am able to rdp from that machine.
The ability to RDP out from it will have nothing to do with the ability to RDP in. I would seriously double check that the terminal services service is running on that XP box.
can you ping te computer that you want to RDP to..try pinging it with the IP address and by the computer name..
Yes - check the terminal services service and make sure it is started - Also go to the command prompt and type netstat -an |more and make sure your machine is listening on port 3389
ASKER
Everything looks normal.
Here is a new update. As I said before, this machine is brand new out of the box. There were two ordered and I took the second one and set it up, but found that I can not RDP into this machine either. It is strange. Dell Optiplex 755. Windows XP SP3.
These are the only machines that have this problem. I found an error in the system logs that was the same on both machines immediately after joining the domain: EventID: 5788 Source: NETLOGON
Erroe: Attempt to update HOST Service Principal Names (SPNs) of the computer
object in Active Directory failed. The updated values were '<value 1>' and '<value 2>'.
The following error occurred: <error description>
After doing some research I decided to try disjoining and rejoining to the domain, but to no avail. Also, it was suggested to uninstall Symantec Antivirus. I did that as well, but no luck either.
Any ideas?
Thanks,
JS
Here is a new update. As I said before, this machine is brand new out of the box. There were two ordered and I took the second one and set it up, but found that I can not RDP into this machine either. It is strange. Dell Optiplex 755. Windows XP SP3.
These are the only machines that have this problem. I found an error in the system logs that was the same on both machines immediately after joining the domain: EventID: 5788 Source: NETLOGON
Erroe: Attempt to update HOST Service Principal Names (SPNs) of the computer
object in Active Directory failed. The updated values were '<value 1>' and '<value 2>'.
The following error occurred: <error description>
After doing some research I decided to try disjoining and rejoining to the domain, but to no avail. Also, it was suggested to uninstall Symantec Antivirus. I did that as well, but no luck either.
Any ideas?
Thanks,
JS
Did you try to rename the machines when joining them to the domain? I've run into that issue before, and I've had to remove the machine from the domain, delete the computer account from AD and then rename it as a workgroup machine before rejoining it to the domain. That should take care of those event IDs.
please post your netstat
ASKER
Well, once I disjoined and rejoined to the domain the errors did not reappear. Still no RDP though. a bit stumped.
I will produce some netstat results.
I will produce some netstat results.
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ASKER
Thank you so much for your help!! This was exactly the issue. Installed update video driver and rdp right into both machines. Thank you again!!!!