Outlook Auto-Signature settings will not work in Citrix Published Application.

We have 4 Citrix Presentation servers configured to use the Citrix Secure Gateway with roaming profiles enabled.  When users launch Outlook 2003 and create an auto-signature and select it for either New Message or Replies/Forwards, the next time they login it will no longer be selected (the signature however will still be selected).  This problem does not occur within Terminal Server or from a Citrix Virtual Desktop.

Additionally both Windows and Office 2003 are completely patched and up to date.
aehrenthalAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

aehrenthalAuthor Commented:
After drillling further into this issue I discovered that the PRF file that was being imported each time Outlook was this flag set "OverwriteExistingService=Yes".  By switching this to No the problem was resolved.  If other experience this issue be sure to update Office to SP2 or highter, check the shadow keys and confirm this entry is correct in the PRF file.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Citrix

From novice to tech pro — start learning today.