What does "Error! Code: A2" mean on an Adic Faststor 2 tape backup drive?

We are receiving an error while the system is trying to inventory our tapes.  It goes through about 4 of the 8 tapes each time and then the tape drive reboots itself.  And then gives us the message on the Quantum Adic Faststor 2 drive, "Error! Code: A2".
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PDF Manual... http://downloads.quantum.com/faststor/omFs2InstallationandOperationGuide.pdf

See page 58 it says error A2 is "A2H - Gripper position error - Gripper unable to reach position."

Sounds like a service callout to me. Hope that helps.
Page 53 of above manual give details on understanding the error codes.
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