I cannot get on interenet, but my virus scanner can connect

Posted on 2008-11-10
Last Modified: 2013-12-08
My laptop cannot connect to the internet, but for some reason by virus scanner can.  It connects to the server and updates but i cannot connect with IE.  any ideas??
Question by:drasmuss70
    LVL 1

    Expert Comment

    Do you check if the anti-virus comes with firewall program...Most of them today comes bundled with one.  Like McAfee Security or Norton 360.  Make sure the firewall is not blocking access to anything.
    LVL 20

    Expert Comment

    Agree possible firewall blocking issue. If not, have you tried Winsockfix?

    WinsockFix to restore internet connectivity.

    The Winsockfix Utility will:
    · Detect your current Operating System
    · Release the IP address, taking you "Offline"
    · Reset the TCP stack using Netsh.exe (Windows XP only)
    · Delete the current Registry TCP and Winsock Values
    · Import new "Working" Registry Values
    · Backup any Current "Hosts" file
    · Replace the "Hosts" file with a default one
    · Reboot the Computer


    Author Comment

    i haven't had a chance to check on this, will do so today

    LVL 1

    Expert Comment

    One quick test that you could do is to disable the anti-virus or firewall temporarily and see if internet explorer is able to connect...If it still can't connect then there's a possibility that a spyware(trojan) has infected and damaged your system.  I would suggest to get spybot from other computer and clean it.

    Author Comment

    ok i ran spybot and found nothing i did the winsock reapair and still will not connect to the internet, i ran the diagonstics in IE it says something about winsock catalog and it supposidly repaired it, but still no internet.  i installed firefox and now i am on......i prefer IE anyother ideas to fix it?

    Author Comment

    IE says top contact my Xp provider.....???? does this mean i need my XP disk to repair IE ?

    Accepted Solution

    I e still doesn't work, installed Firefox can connect to internet

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