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Exchange 2k3 issue with forwarding rules in public folders

Posted on 2008-11-10
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Last Modified: 2012-06-22
I have a problem with my email enable public folder and it's forwarding rules.
I cannot get the rules to route to the subfolders unless the subject line matches the exact criteria in the folder assistant properties.
The parent foder ex: Bank, has 11 subfolders (all email enabled).
The subfolders represent acct number ranges 0-99, 100-199 etc.
I want the rule to take any emails sent to "Bank" and route to the subfolders based on the acct number range in the subject line.
So if the email to "bank" with the subject Terms "02-87" should get routed to the "0-99" subfolder respectively.
Any help you can offer is greatly appreciated.
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Question by:ProtusX
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by:Exchange_Geek
ID: 22955232
"I want the rule to take any emails sent to "Bank" and route to the subfolders based on the acct number range in the subject line.
So if the email to "bank" with the subject Terms "02-87" should get routed to the "0-99" subfolder respectively.
Any help you can offer is greatly appreciated."

Frankly, speaking this is a very very rare condition i have heard for rules. Automatic stuff to this limit. I am honestly unaware that Exchange rules are made that smart, however third-party tools are smart and they might help you.

Also, I am sure you would find a solution for this. So please keep us posted.

Thanks.
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ProtusX earned 0 total points
ID: 22960895
Well here is the deal.
This public folder has been around for a long time, and is now part of our environment due to company expansion. I am trying to appease the client, giving them what they "say" they had working before. I have two solutions in mind to pitch to them.
1. When emailing the parent folder use specific terminiology, if it's meant for account folder 0-99, then the subject line must read 0-99 so the rule is guaranteed to fire.
2. All of the subfolders are email enabled so any new emails moving forward should be addressed to their respective account folders.

Thanks for the follow up, but I knew I would have to answer this one on my own, although I was hoping for a solution closer to what "they" were looking for.
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by:Exchange_Geek
ID: 22962027
Now, this would mean to educate every person who would be sending emails to ensure that the subject lines are kept in order.

In every day life, if people mess around with numbers - this would mean that the email would end up in some other folder - a problem which cant be rectified - right ??


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Author Comment

by:ProtusX
ID: 22969244
Yes, this would mean we would have to educate the user community on how to use the public folders moving forward. If the acct numbers are incorrect in the subject line don't match the rule I have set, the rule will not fire or misfire and email will end up in a different subfolder or remain in the parent folder. The solution to that (and what I hope they go for) is the second solution. Using the specific emails that each sub acct folder has enabled. For them it would be a lot to ask, but quite frankly I won't be asking. The problem of emails ending up in wrong folders? If and when it occurs, this can be manually rectified by the owner of the public folder not the exchange administrators, so once I pitch the solution and they pick one, I am out of it.
Thanks for trying...
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