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MS Office Professional Hybrid 2007 opens instead of Word

Posted on 2008-11-10
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Hi,
I cannot open anylonger the Office applications Word, Excel, ... on my Vista Ultimate 64 bit machine.
Trying to open Word, a mix of messages appear:  "Please wait while Windows configures MS Office Professional Hybrid 2007";  another one: "MS Office has not been installed for the current user. Please run setup to install the application".
I have already uninstalled Microsoft Office 2007 and installed it again:  no improvement.

The WINWORD.EXE  file is located in "C:\Program Files (x86)\Microsoft Office\Office12".

The shortcut "Microsoft Office Word 2007"  is located in "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office".
In this shortcut definition, the defined Target is "Microsoft Office Professional Hybrid 2007"  (in gray; which I cannot change) and the "Start in" field = empty!!! (instead of the location of the WINWORD.EXE  file).

How can I change this?  There is only one account (Administrator) defined on my Vista Ultimate 64 bit machine.

Any suggestions?
Thank you for giving feedback.

Kind Regards,
Gaston
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Question by:BI_Gaston
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Expert Comment

by:redrumkev
ID: 22926078
BI Gaston,

How are you doing?

Try running the repair:
http://www.howtogeek.com/howto/microsoft-office/detect-and-repair-applications-in-microsoft-office-2007/
This issue exist across the net with no real solution (I am sure you have searched for it). What I found to be close to a solution was to do a clean install. Uninstall Office 2007 (like you did before) but then also delete the Office folder and delete all registry keys that are associated with it. Basically you are trying to make your system "forget office 2007", so that when you reinstall it, this issue does not remain. An uninstall does not "uninstall/delete" every file from your system and I assume the ones that are left (probably a registry key) causes the error on restart, because the key thinks that something extra has to be installed.

http://discussion.autodesk.com/forums/message.jspa?messageID=5932646

Also - not sure if this would help, but here is a link to "kill the installer" for users that have multiple version of Office (2003 and 2007) running on the same machine. Perhaps it will remove your error as well. Plus there could be more information in the postings below the actual help:

http://uksbsguy.com/blogs/doverton/archive/2007/07/21/how-to-get-rid-of-the-installer-configuration-dialog-when-running-office-2007-and-office-2003-on-the-same-system-for-vista-and-other-versions-of-windows.aspx
Hope this helps!
Kevin

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Author Comment

by:BI_Gaston
ID: 22929109
Hi Kevin,

Thanks for the great info.  Indeed, there is no "stable" solution available yet....

I ran the Diagnostic tests on my machine; no problems found.
As mentioned in one of the comments on the site of David Overton, my "workaround" will be to run these Office applications "as Administrator".

I posted this question also in the Microsoft Discussion Groups. An overview is available via:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?author=Bobby+Gene&email=anonymous@discussions.microsoft.com&cid=2e8acdca-dbef-4d70-8584-e278d30881f2&dg=microsoft.public.office.misc&lang=en&cr=US

I use the "Perfect Uninstaller" tool  +  the "RegistryCleanerPro" tool in order to scan and fix registry problems.  Is a clean uninstallation assured after doing an uninstall of Office 2007 using these tools?
Otherwise, a colleague of mine will help me with the "sensitive" registry data...

Thank you.
Kind regards,
Gaston
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Expert Comment

by:redrumkev
ID: 22932669
Gaston,

If you have the time to allow this to be reinstalled and run those utilities again, then I would say yes, go with it. Those two things are suppose to do what they say "complete uninstalls". If it works, then great, you are all set. If it doesn't then you will need to re-do the same process, plus bring in your colleague for the "sensitive" registry edits. But I would assume that they work as they should and I would at least give it a try.

I am sure it comes down to a single key or a combination of a few keys that signal on or off that the hybrid (non-media based) installation is available and needs to be used. So once enough complaints get in and MS sees this, they will create a quick update that will "turn the switches to the right settings". But since we do not know what these settings are, we have to delete everything!

Good luck with this and let me know if the reinstall now works!

Regards,
Kevin
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Accepted Solution

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BI_Gaston earned 0 total points
ID: 23099278
Dear,

A colleague / consultant of mine fixed this issue in 15 minutes....  :-)
Now, I can "Explore - Open" the Office files without having an issue.

This is the procedure to follow:
Click Start, click Run, type "regedit" in the Open box, and then click OK.
In the left pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer

On the Edit menu, click "Permissions".
In the "Permissions for Installer" dialog box, consider the "Administrators" and the "Users" in the "Group or user names" list.
Make sure that the Full Control permission is set for the "Administrators" and the "Users" group.
If this permission is not set, click to select the Full Control check box under "Allow".
Click "OK".

More info is available via  http://support.microsoft.com/kb/911682  (step 1 - 5).

"Run as Administrator" is NOT an option related to the Office applications.

Good luck!

Kind Regards,
Gaston
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