Ready; no media servers are available and other times job is just queued

I'm trying to setup a job to backup to an external USB drive. The drive is recongized in windows, I can copy data to the drive. I also have created a media set and Backup to disk folders under devices. However, whenever I try to run a test job to see if I can backup a job to the external usb drive, the job will either just sit there with a "ready; no media servers are available" or the job will just stay queued forever - I end up having to cancel the job and the job sits there saying "cancel pending" forever. I eventually have to cycle the services in order to clear the pending job. No alerts either. I googled the first error and Symantec's fine fix was to disable the removable storage service.This is already set to manual and the service isn't started. I'm totally out of ideas. This is very frustrating. Please help
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Do I understand you correctly that you are trying to backup to a USB drive attached to the media server? If so, verify that the backup to disk folder is properly configured to target this removable drive. Also, it occurs to me that Backup Exec also has a "Removable Backup-to-Disk Folders" object that may fit your needs better. did you try configuring as a removable backup-to-disk folder instead?

Assuming that you have created the backup to disk folder correctly, be sure that you have targeted that particular "device" in your backup job.

Please let me know if this is of any help.
StarfishTechAuthor Commented:
Yes, you are understanding me correctly. As for the backup to disk media set and the job itself, both are targeting the a path on the USB drive.
StarfishTechAuthor Commented:
Also, yes I did try using the removable folders. Unfortunately that didn't work either. I even compared all of my settings with a server that is performing backup to disk jobs without any problem. The settings are pretty much identical. I just don't get it.
Not sure this will work, but try the following:
Try going into the devices tab of the BE GUI. In devices, you'll see the name of your media server listed. Right-click that name and choose Pause Server. Then right-click again and click Pause Server again to uncheck it. Does that make a difference?

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
I have the same problem with Backup Exec 11d, the tape drive get damage and we try to set the same schedules to back up to disk, it just stays as ready; no media server available, check all of the tips with no results, finally I clear all the error messages from the Alerts tab and the job start running without any problem
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Storage Software

From novice to tech pro — start learning today.