Ready; no media servers are available and other times job is just queued

Posted on 2008-11-10
Last Modified: 2013-12-01
I'm trying to setup a job to backup to an external USB drive. The drive is recongized in windows, I can copy data to the drive. I also have created a media set and Backup to disk folders under devices. However, whenever I try to run a test job to see if I can backup a job to the external usb drive, the job will either just sit there with a "ready; no media servers are available" or the job will just stay queued forever - I end up having to cancel the job and the job sits there saying "cancel pending" forever. I eventually have to cycle the services in order to clear the pending job. No alerts either. I googled the first error and Symantec's fine fix was to disable the removable storage service.This is already set to manual and the service isn't started. I'm totally out of ideas. This is very frustrating. Please help
Question by:StarfishTech
    LVL 1

    Expert Comment

    Do I understand you correctly that you are trying to backup to a USB drive attached to the media server? If so, verify that the backup to disk folder is properly configured to target this removable drive. Also, it occurs to me that Backup Exec also has a "Removable Backup-to-Disk Folders" object that may fit your needs better. did you try configuring as a removable backup-to-disk folder instead?

    Assuming that you have created the backup to disk folder correctly, be sure that you have targeted that particular "device" in your backup job.

    Please let me know if this is of any help.

    Author Comment

    Yes, you are understanding me correctly. As for the backup to disk media set and the job itself, both are targeting the a path on the USB drive.

    Author Comment

    Also, yes I did try using the removable folders. Unfortunately that didn't work either. I even compared all of my settings with a server that is performing backup to disk jobs without any problem. The settings are pretty much identical. I just don't get it.
    LVL 28

    Accepted Solution

    Not sure this will work, but try the following:
    Try going into the devices tab of the BE GUI. In devices, you'll see the name of your media server listed. Right-click that name and choose Pause Server. Then right-click again and click Pause Server again to uncheck it. Does that make a difference?

    Expert Comment

    I have the same problem with Backup Exec 11d, the tape drive get damage and we try to set the same schedules to back up to disk, it just stays as ready; no media server available, check all of the tips with no results, finally I clear all the error messages from the Alerts tab and the job start running without any problem

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Network it in WD Red

    There's an industry-leading WD Red drive for every compatible NAS system to help fulfill your data storage needs. With drives up to 8TB, WD Red offers a wide array of solutions for customers looking to build the biggest, best-performing NAS storage solution.  

    Suggested Solutions

    How to fix error ""Failed to validate the vCentre certificate. Either install or verify the certificate by using the vSphere Data Protection Configuration utility" when you are trying to connect to VDP instance from Vcenter.
    By default, Carbonite Server Backup manages your encryption key for you using Advanced Encryption Standard (AES) 128-bit encryption. If you choose to manage your private encryption key, your backups will be encrypted using AES 256-bit encryption.
    This tutorial will show how to inventory, catalog, and restore media from legacy versions of Backup Exec into both 2012 and 2014 versions of the software. Select Storage from the tabs along the ribbon bar as the top: Ensure the proper storage devi…
    This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…

    779 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    21 Experts available now in Live!

    Get 1:1 Help Now