Cannot run a program that previously worked

Posted on 2008-11-10
Last Modified: 2012-05-05
I am working with a 5 disk program that stopped working. I tried to reinstall and had nothing but problems that I traced to McAfee. Removed McAfee and program installed successfully as far as I can tell, but will not run.
HTTP:\\\INDEX.HTML    Application not found
o/sis windows xp media edition  2005

Question by:rschmitt810
    LVL 26

    Expert Comment

    What is the program?
    LVL 9

    Expert Comment

    When you uninstalled McAfee, was it a clean install or did you have problems?  I would also download and run hijackthis to make sure mcafee still isn't causing you problems (as mentioned in this post about uninstall mcafee

    Hijackthis download:

    Post the results.

    LVL 9

    Expert Comment

    Also, make sure that the file/exe you are calling is still there and didn't disappear.

    Author Comment

    I didn't know if this is the correct protocol. accept my apology if Iwas to attach a file.

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 7:48:12 AM, on 11/11/2008
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16735)
    Boot mode: Normal

    Running processes:
    C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\GM SPO\SI\Apache Group\Apache\Apache.exe
    C:\Program Files\GM SPO\SI\TransBase\TBMUX32.EXE
    C:\Program Files\JavaSoft\JRE\1.3.1_02\bin\java.exe
    C:\Program Files\GM SPO\SI\Apache Group\Apache\Apache.exe
    C:\Program Files\Dell Photo AIO Printer 964\dlcjmon.exe
    C:\Program Files\Dell Photo AIO Printer 964\memcard.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Java\jre6\bin\jusched.exe
    C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\InfoMyCa.exe
    C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe
    C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WUSB54GS.exe
    C:\Program Files\Internet Explorer\iexplore.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
    O2 - BHO: askBar BHO - {5A074B21-F830-49de-A31B-40463F552DA4} - C:\Program Files\MyDailyVideo\bar\bin\askBar1.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\4.1.805.4472\swg.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: Ask Toolbar - {5A074B29-F830-49de-A31B-40463F552DA4} - C:\Program Files\MyDailyVideo\bar\bin\askBar1.dll
    O4 - HKLM\..\Run: [dlcjmon.exe] "C:\Program Files\Dell Photo AIO Printer 964\dlcjmon.exe"
    O4 - HKLM\..\Run: [MemoryCardManager] "C:\Program Files\Dell Photo AIO Printer 964\memcard.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [DLCJCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCJtime.dll,_RunDLLEntry@16
    O4 - HKLM\..\Run: [WUSB54GS] C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\InvokeSvc3.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [cdloader] "C:\Documents and Settings\Anton Schragel\Application Data\mjusbsp\cdloader2.exe" MAGICJACK
    O8 - Extra context menu item: &Save Image to Folder - res://C:\Program Files\MyDailyVideo\bar\bin\askBar.dll/saveimagetofolder.html
    O8 - Extra context menu item: &Save Image to MyStuff - res://C:\Program Files\MyDailyVideo\bar\bin\askBar.dll/saveimages.html
    O8 - Extra context menu item: &Save Link to Folder - res://C:\Program Files\MyDailyVideo\bar\bin\askBar.dll/saveltof.html
    O8 - Extra context menu item: &Save Link to MyStuff - res://C:\Program Files\MyDailyVideo\bar\bin\askBar.dll/savelink.html
    O8 - Extra context menu item: &Save Page to Folder... - res://C:\Program Files\MyDailyVideo\bar\bin\askBar.dll/savepagetofolder.html
    O8 - Extra context menu item: &Save this Page to MyStuff - res://C:\Program Files\MyDailyVideo\bar\bin\askBar.dll/savewebpage.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
    O9 - Extra button: - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
    O9 - Extra 'Tools' menuitem: - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
    O9 - Extra button: - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
    O9 - Extra button: Screensaver - {CDAFD956-97BE-443D-8EF7-F4F094EB5766} - C:\PROGRA~1\Inbox\SSaver\CSSaver.exe
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) -
    O16 - DPF: {4FAE30E1-EE9C-477D-8D06-BF8D3429B60F} (WebIQ Technology Client) -
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
    O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) -
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -
    O22 - SharedTaskScheduler: auras - {f0d4f88e-e1f8-460f-a41c-6cfb7f73af79} - (no file)
    O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: Creative Labs Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
    O23 - Service: dkab_device - Dell - C:\WINDOWS\system32\DKabcoms.exe
    O23 - Service: dlcj_device - Unknown owner - C:\WINDOWS\system32\dlcjcoms.exe
    O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
    O23 - Service: SI Apache Server (SIApache) - Unknown owner - C:\Program Files\GM SPO\SI\Apache Group\Apache\Apache.exe
    O23 - Service: SI TransBase (SITransBase) - TransAction Software GmbH, D 81739 Munich - C:\Program Files\GM SPO\SI\TransBase\TBMUX32.EXE
    O23 - Service: WUSB54GSSVC - GEMTEKS - C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe

    End of file - 9791 bytes
    LVL 26

    Expert Comment

    I don't see anything sinister in your log. You seem to have disabled the Yahoo Companion. If you have, you can Fix this line:

    O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)

    In my earlier post, I asked what the name of the program you're trying to use is. Are you trying to use MAGICJACK? If so, are you beyond the 30 day free trial period?

    Author Comment

    Sorry I missed your request. It's a general motors service / parts program .  Service bulletins, troubleshooting, etc.

    I didn't have any trouble removing McAfee, but I downloaded and ran the uninstall program anyhow.
    LVL 26

    Expert Comment

    When you try to run the service program now, what happens? Do you get any error messages? What are they? Does something else happen? What?

    Author Comment

    Ok here is what happens: I get the same error-HTTP:\\\INDEX.HTML    Application not found. I have this program loaded onto 2 computers. When I did a search for index.html on both computers, I found similiar files in folders of the same name. There was a difference in the type of file. The one that wasn't working had the file designated as a firefox file. I changed it to a IE file and it started load.  

    I don't understand why it also said the internet explorer wasn't my default browser- I changed it to the default. I looked in add/ remove programs and mozilla or firefox wasn't there. It had a ton of references in the registry, which I removed. I deleted the SI program (the problem) and rebooted and reinstalled the SI. It worked fine, but had to go online sometimes.  There is a lot I don't understand about html files and why Firefox was not showing in the add/remove programs list.

    Is it possible that SI was looking for index.html file and it was designated as a Firefox file and wouldn't work?  The operator of the computer told me there was a problem with his DSL and the tech who fixed it suggested he use Firefox because it was faster. The program ran OK for a period and then started to fail. He tried to reload and here we are.
    LVL 9

    Accepted Solution

    Are the dll's and related files that work on the existing pc match the version/size that don't work on the other pc?  I'm not sure what is required for the app to work but I would start from the beginning and register all dll's, copy over the good files and try again.

    Also, verify that IE is your default browser if that worked on the other pc.

    Author Closing Comment

    LVL 9

    Expert Comment

    Greetings!  Thanks for the points and grade.  Glad everything worked out for you.


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