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Hotmail blacklisted account

Posted on 2008-11-10
Medium Priority
Last Modified: 2012-05-05
Hi all,

I belong to a Portuguese community and we have a forum, mainly about development areas, but some others also. The users that want to join us need to register in the forum and receive an email to confirm the address and that allow then to activate their account.

The problem now is that the users from @hotmail.com dont receive the emails.

We have tried to send a manual email to a hotmail account with no luck. No error messages when send and no message in the hotmail account.

We suspect that we are blacklisted, but how can we solve our problem? The website is www.portugal-a-programar.org

Thanks in advance for any help

PS: If you need any more information just say it!
Question by:jpaulino
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LVL 97

Accepted Solution

war1 earned 2000 total points
ID: 22927252
Hello jpaulino,

Add the sender's address to Hotmail good sender's list.

Talk to Hotmail support about removing you from block domain.

Hope this helps!
LVL 48

Author Comment

ID: 22927263
Thanks for the quick reply war1!
Can you translate this to me "Add the sender's address to Hotmail good sender's list." ? I'm a real rookie in this area :)
And  do you have any contact on Hotmail support  ?
Thanks once again

LVL 97

Expert Comment

ID: 22927272
jpaulino, here is how to add sender to Safe Sender list
LVL 48

Author Comment

ID: 22927306
Opps, the link is down but no problem I found another one.
You don't have permission to access /Utilities/SafeSender/index.php on this server. "
Just one final question (I hope) should this be done by ALL the users ? It's not something that we can ask to all ... maybe I will try to contact the Hotmail support  but I'm having some problems finding the right email.
Thanks once again the the quick help!
LVL 48

Author Comment

ID: 22927361
Hey, I found a way to contact the support team on this page http://email.about.com/od/hotmailtips/qt/et_hotmail_supp.htm
I'm also doing some tests using the Safe Sender List.
Thanks for you time and help war1


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