Hotmail blacklisted account

Posted on 2008-11-10
Last Modified: 2012-05-05
Hi all,

I belong to a Portuguese community and we have a forum, mainly about development areas, but some others also. The users that want to join us need to register in the forum and receive an email to confirm the address and that allow then to activate their account.

The problem now is that the users from dont receive the emails.

We have tried to send a manual email to a hotmail account with no luck. No error messages when send and no message in the hotmail account.

We suspect that we are blacklisted, but how can we solve our problem? The website is

Thanks in advance for any help

PS: If you need any more information just say it!
Question by:jpaulino
    LVL 97

    Accepted Solution

    Hello jpaulino,

    Add the sender's address to Hotmail good sender's list.

    Talk to Hotmail support about removing you from block domain.

    Hope this helps!
    LVL 48

    Author Comment

    Thanks for the quick reply war1!
    Can you translate this to me "Add the sender's address to Hotmail good sender's list." ? I'm a real rookie in this area :)
    And  do you have any contact on Hotmail support  ?
    Thanks once again

    LVL 97

    Expert Comment

    jpaulino, here is how to add sender to Safe Sender list
    LVL 48

    Author Comment

    Opps, the link is down but no problem I found another one.
    You don't have permission to access /Utilities/SafeSender/index.php on this server. "
    Just one final question (I hope) should this be done by ALL the users ? It's not something that we can ask to all ... maybe I will try to contact the Hotmail support  but I'm having some problems finding the right email.
    Thanks once again the the quick help!
    LVL 48

    Author Comment

    Hey, I found a way to contact the support team on this page
    I'm also doing some tests using the Safe Sender List.
    Thanks for you time and help war1


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