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Print Job Disappears, but No Document Comes Out!

Greetings,

HP Laserjet 1020 Printer connect to P4 PC by USB. This printer seems to work fine for a few days and then it stops printing. The print job goes into queue and disappears, but no printed document comes out of the printer.

I have tried this on a couple of computers with the same result. I sent the printer in for maintenance and they can't find any problem with it. It comes back working for a few days and then quits. Any thoughts?

slam69

whjat happens if you stop and restart teh printer spooler service?

Partners_Jordan

ASKER

Note- I also tried this on a VISTA computer and it had the same problem. I now actually have two LJ 1020 printers doing the same thing!

Partners_Jordan

ASKER

No dice on the print spooler. I still send things to the print queue, they disappear and then no document comes out.

slam69

take a look here might help methinks

https://www.experts-exchange.com/questions/23836133/Slow-printing-via-printserver-printjobs-disappear.html

Partners_Jordan

ASKER

I have tried the latest driver from HP, uninstalling and reinstalling the device and several other things. I just hooked it up to a computer not on the domain and it printed. Is there anything domain related that could cause this?

slam69

DID YOU TRY TURNING OFF BI-DIRECTIONAL SUPPORT?

krnischal

do you have any antiviurs access protection policy.sometimes it also blocks it from printing.also check whether the printer is using the usb port for printing.

Partners_Jordan

ASKER

Yes, I did turn off the bi-directional support a while back. The printer is using the USB virtual port for printing. We use AVG for antivirus, but I have not put anything in the domain policy about it that I know of.

ASKER CERTIFIED SOLUTION

slam69

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