I have just purchased a couple of new HP MFP printers that come with the new solution centre software for scanning, etc. The install processed fine and printing is no problem but when I try and use the scanning software I get a Microsoft error showing that the HP CUE-Scanning flow component has failed. The extended message is as follows.
'Faulting application hpqkygrp.exe version 10.0.0.573, Faulting module msvcr80.dll version 8.0.50727.762. fault address 0x00008a8c'
I have spoken to HP and gone through there solution but they are insistant that the problem lies with windows and on contacting microft they will not assist without a charge of £200. I do not want to pay this if the problem is not theres and was wondering if anyone on the site knows about this problem and how to fix it. I my own investigation it looks to be linked with the visual c install but I cannot see what the solution is.