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HP CUE-scanning software faulting on start.

I have just purchased a couple of new HP MFP printers that come with the new solution centre software for scanning, etc. The install processed fine and printing is no problem but when I try and use the scanning software I get a Microsoft error showing that the HP CUE-Scanning flow component has failed. The extended message is as follows.

'Faulting application hpqkygrp.exe version 10.0.0.573, Faulting module msvcr80.dll version 8.0.50727.762. fault address 0x00008a8c'

I have spoken to HP and gone through there solution but they are insistant that the problem lies with windows and on contacting microft they will not assist without a charge of £200. I do not want to pay this if the problem is not theres and was wondering if anyone on the site knows about this problem and how to fix it. I my own investigation it looks to be linked with the visual c install but I cannot see what the solution is.

Thanks
Peter
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PeterHardy
Asked:
PeterHardy
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1 Solution
 
slam69Commented:
scroll down this post

http://forums13.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1226400386247+28353475&threadId=1213306

and it looks like there is a n issue with kodak/ adobe software screwing up teh HP, you have to strip off teh adobe/kodak stuff and use a reg cleaner to remove an invalid hp entry

let me know how you get on
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PeterHardyAuthor Commented:
Hi,

Yes I had already seen this post myself and it is not relevant to the setup on the PC's that I'm working on.

I have no photo software installed on the PC's so there can be no conflict from this and I do not have any registry cleaners that could remove the invalid registry enty as noted. I did try the fix related to the invalid registry entry but this made no difference.
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slam69Commented:
its not just photo software, it alos relates to adobe products do you have adobe photoshop, reader, writer etc if so then this is a valid fix

Registry cleaners are easy to get and download, id recommend ccleaner, but cleanmypc is also ok
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PeterHardyAuthor Commented:
Hi,

I have tried the suggested solution following all steps and there is no change in the behaviour of the software. Whenever I try scanning I get the flash screen for HP then the error shown previously.

Peter
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slam69Commented:
well its certainly to do with teh sharing of msvcr80.dll when ever i have seen this before teh above steps have always worke dbut sometimes it takes a few attempts to get it to work.

You could load dependancy walker and then take a look at that dll and see what is dependant on it then back track from tehre to see what software is conflicting, google dependancy walker and you shoudl get some download locations
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PeterHardyAuthor Commented:
Hi

I have managed to run a profile on the faulting application as suggested using Dependancy checker but not having used the program before i'm a bit lost with the results. Below is the section from the log in relation to the faulting module, can you shed any light on the results shown.

Thanks
GetProcAddress(0x7C800000 [KERNEL32.DLL], "FlsAlloc") called from "MSVCR80.DLL" at address 0x78133003 and returned NULL. Error: The specified procedure could not be found (127).
GetProcAddress(0x7C800000 [KERNEL32.DLL], "FlsGetValue") called from "MSVCR80.DLL" at address 0x78133010 and returned NULL. Error: The specified procedure could not be found (127).
GetProcAddress(0x7C800000 [KERNEL32.DLL], "FlsSetValue") called from "MSVCR80.DLL" at address 0x7813301D and returned NULL. Error: The specified procedure could not be found (127).
GetProcAddress(0x7C800000 [KERNEL32.DLL], "FlsFree") called from "MSVCR80.DLL" at address 0x7813302A and returned NULL. Error: The specified procedure could not be found (127).

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slam69Commented:
try downloadiong teh dll from here

drop it into c:\windows\system32, register teh dll and then try again

to register run from run command

regsvr32 c:\windows\system32\MSVCR80.DLL
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PeterHardyAuthor Commented:
Can you please post the download location.

Thanks
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slam69Commented:
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PeterHardyAuthor Commented:
I have tried the above as suggested and there is no change in the behaviour of the software or the error generated via dependancy checker.
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PeterHardyAuthor Commented:
No Progress made so working on this through different channels.
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