My new client has five PCs and two laptops in a workgroup, connected to the ISP (64kbps link) through a brand new DLink DES 1016D switch and US Robotics USR8054 four port broadband modem. The client tells me that the have always had slow internet sometimes as slow as 5bps, often it's 150bps. Speadtest.net results are 34kbps (downlink) and 4kbps (uplink) [Nairobi], and 34kbps by 11kbps [DC]. Pinging another PC on the same ISP I get 'request time out.' Pinging PCs within the workgroup I get <1ms.
Question: Why are the SpeedTest result so different from my download speeds? What can I do to increase the speed.
PS. All computing platforms had multiple malware infections when we came on board; we used MalwareBytes, AVG and Kaspersky to eliminate the infections.
PS1. I use the same ISP at my house for 64k link. The maximum I have ever gotten is 15k and that's at 3:00 a.m.