[Last Call] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

Slow internet connection but good internal ping, lousy external ping

Posted on 2008-11-11
2
Medium Priority
?
652 Views
Last Modified: 2013-12-14
My new client has five PCs and two laptops in a workgroup, connected to the ISP (64kbps link) through a brand new DLink DES 1016D switch and US Robotics USR8054 four port broadband modem. The client tells me that the have always had slow internet sometimes as slow as 5bps, often it's 150bps.  Speadtest.net results are 34kbps (downlink) and 4kbps (uplink) [Nairobi], and 34kbps by 11kbps [DC]. Pinging another PC on the same ISP I get 'request time out.' Pinging PCs within the workgroup I get <1ms.

Question: Why are the SpeedTest result so different from my download speeds? What can I do to increase the speed.

PS. All computing platforms had multiple malware infections when we came on board; we used MalwareBytes, AVG and Kaspersky to eliminate the infections.

PS1. I use the same ISP at my house for 64k link. The maximum I have ever gotten is 15k and that's at 3:00 a.m.
0
Comment
Question by:King_of_Salem
2 Comments
 
LVL 3

Accepted Solution

by:
24play earned 2000 total points
ID: 22930209
if his ISP is the same as your ISP and your both getting poor results I would suggest that the issue lies with the ISP itself. If you see a faster speed when theres less likely to be people on it (like 0300) then there is when its busy (1700) then the ISP may be struggling to cope with connections

Pinging PC's within the workgroup should be <1ms if they are all cabled on the same network in the same house

Pinging another pc will not work if ICMP is not allowed on the computers firewall (the one you are pinging may have ICMP restricted so it will refuse to give a reply) - also are you pinging the computer or is there a router connected to it?

Running five pc's and 2 laptops on a 64kbps link will result in extremely slow internet as that is alot for such a small connection
0
 

Author Comment

by:King_of_Salem
ID: 22966411
The ISP reluctantly sent technicians to site. They found 40% retransmission on the ISP segment. Thanks
0

Featured Post

NFR key for Veeam Agent for Linux

Veeam is happy to provide a free NFR license for one year.  It allows for the non‑production use and valid for five workstations and two servers. Veeam Agent for Linux is a simple backup tool for your Linux installations, both on‑premises and in the public cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

    Over the past few years, small business and home owners have become so dependent on internet that a need for redundancy has arisen.    What happens when your small business or home / home office loses its internet connection?  The results c…
Why do some people recommend buying business VoIP from an ISP? What are the benefits to my company? What are the costs?
Please read the paragraph below before following the instructions in the video — there are important caveats in the paragraph that I did not mention in the video. If your PaperPort 12 or PaperPort 14 is failing to start, or crashing, or hanging, …
Despite its rising prevalence in the business world, "the cloud" is still misunderstood. Some companies still believe common misconceptions about lack of security in cloud solutions and many misuses of cloud storage options still occur every day. …
Suggested Courses

830 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question