asked on

Local Word Documents taking a long time (30 secones to 5 minutes) to open

I have already done some research on the Internet and have looked at a few resolutions but nothing seems to work:
1. Delete or rename the normal.dot template
2. Perform detect/repair
3. Apply Office SP's or updates
4. Run spyware/adware remove

It does seem that when I delete the normal.dot file they open fast for a little while but then something happens and they begin to open slowly again. I'm running Symantec not Norton as I have also seen some issues with Word and Norton AV.

Thanks in advance!

hewittg

Have you updated to SP 2 or later?

Thanks
Glenn

vianceadmin

ASKER

Yes, Office SP3 is installed...

SOLUTION

hewittg

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

vianceadmin

ASKER

Yes, opening the document in Microsoft Word.

Adobe Reader 8 is installed. No, I haven't tried to uninstall office. Never had much luck with uninstalling office since it doesn't really seem to uninstall it completely.

ASKER CERTIFIED SOLUTION

dopyiii

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

vianceadmin

ASKER

Did a number of things but I think the uninstall/reinstall fixed it.

smurfitkappa

If this happens when opening Office files by double clicking (explorer, mail attachment, etc.) it is might be because the DDE is broken.
Look here:
http://myitkb.net/microsoft-word-file-or-microsoft-excel-file-takes-a-long-time-to-open/