Smart-UPS blinks and chirps every second

I have two APC Smart-UPS 1500s (DLA1500RM2U).  When I plug them into the wall, about once every second they emit a beep and blink most of all of the LED indicators on the front.  Actually the indicators can be random, the first beep will light up the overload light, but afterwards this is one that will not light up.  Then the indicators for battery charge and load light up at random, sometimes all of them, sometimes 3 of them.

Any ideas?
LVL 1
ITDeptAtPCSAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

leegclystvaleCommented:
Sounds like battery to me.
0
ITDeptAtPCSAuthor Commented:
Also, I am trying to use the PowerChute software to get some sort of confirmation on my own battery "hunch."  However, it does not automatically recognize the UPS (through USB) on any of the com ports and even if I manually change the com ports in the program it does not recognize it.
0
JohnGerhardtCommented:
I agree with lee..
Have you an SNMP module on the UPS that you can have a look at its status?
If  the UPS is a big enough one  then you should have a serial port at the back (or USB on the newer ones) that you can get status off with..
0
Fundamentals of JavaScript

Learn the fundamentals of the popular programming language JavaScript so that you can explore the realm of web development.

ITDeptAtPCSAuthor Commented:
I'm having problems there too.  PowerChute is having a problem recognizing there is a UPS attached via usb.
0
JohnGerhardtCommented:
What does Powerchute do...?
0
ITDeptAtPCSAuthor Commented:
It's the monitoring software that comes with the Smart-UPS.
0
JohnGerhardtCommented:
Sorry, I didnt mean what does it do.. I know that much ;O) I meant what error does it produce...!!!
0
ITDeptAtPCSAuthor Commented:
I installed PowerChute Business Edition, the agent, console, and server.   When I launch the console, it tries to detect a device by use of an IP address.  It selects the loopback 127.0.0.1 since it installed on the same computer as the server.  It doesn't find a device and I can't manually add one either.  When I go to the website (localhost:3052) it says under the System Status Summary, "Device Communications Not Established."
0
ITDeptAtPCSAuthor Commented:
Now the beeping and flashing is down to once every 7 to 15 seconds.
0
ITDeptAtPCSAuthor Commented:
Also I just noticed if I do plug anything into the UPS, it will not power the device.  
0
JohnGerhardtCommented:
I dont use pwerchute, I use SNMP modules directly on the UPS...
I hope you can get it working.. But if you do have another UPS then do try swapping the batteries to see if it makes any difference..
0
ITDeptAtPCSAuthor Commented:
I only have these two identical units, doing exactly the same thing.  

Thanks for your help though.
0
aleghartCommented:
>two identical units, doing exactly the same thing.

How did you acquire these units?  I suggest return to seller for full refund.  They are DOA.  If it is a legitimate dealer, they will have no problems with that.

One method to troubleshoot battery condition:  disconnect the battery pack.  The UPS is designed to run off mains power alone.

Shut down the UPS.
Unplug mains power.
Pull the battery disconnect (usually yellow with a pull-string attached).
Remove battery completely.  Inspect for damage.
Plug in mains power.
Turn on UPS and watch the self test.
Does it work properly (except for the missing battery error)?

Normally, you can disconnect the battery while the unit is powered up, even with a running load.  But, you may have a damaged controller board or physical damage to the circuits or chassis.
0
ITDeptAtPCSAuthor Commented:
Now the beeping has stopped, no lights are on the unit, it won't power anything, and the fan isn't spinning in the back.  Pressing the buttons on the front have no affect.
0
aleghartCommented:
Do you have an built-in circuit reset?  On APC they look like a white button (think pop-up turkey timer).

This sounds like more than a dead battery.  Seriously consider calling APC for troubleshooting support.

Also, did you contact the seller?  If this was a eBay item, you were definitely robbed.
0
ITDeptAtPCSAuthor Commented:
They worked fine in our racks and then we relocated to a new building.  In the new building we didn't need them, so they sat in my office.  I needed one  yesterday and noticed its strange behavior, so I tried the other one and the same thing happened.

I just contacted support, they told me to do a cold start by unplugging everything plugged into it, pushing the Test/I button, holding the on button until it beeps twice and then let go during the second beep for an internal diagnostics test.  Thing is the Test/I button didn't turn it off and holding the on button did create any beeps.
0
JohnGerhardtCommented:
If they were both working before then it suggest there is somehting wrong with your new location.. Are you sure tha the voltage entering the UPS is correct...?
0
ITDeptAtPCSAuthor Commented:
95% sure.  We had 3 units to begin with, one of them is working fine still.
0
aleghartCommented:
The one that's working fine...can you connect to it?

If you don't have a meter, you should be able to read the line voltage coming into the UPS.

0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
JohnGerhardtCommented:
ITDeptAtPCS, Have you had any joy? Are there any other questions you want to ask?
0
ITDeptAtPCSAuthor Commented:
not an issue anymore
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Components

From novice to tech pro — start learning today.