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snoogitFlag for United States of America

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Outlook Reminders dont work properly

I have my default reminder time setting at 1 day, however whenever I get a reminder from someone else in our exchange group, their reminders come in at 15 minutes even though they also have a default of one day as well.
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Nitin Gupta
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Hi,
It is upto them they could have set it up as 15 minutes
From Tools -> Options they can change their default
Thanks
Nitin
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ASKER

The recipient has his default also at 1 day as well, but is still getting his reminder set to 15 minutes.
Hi,
Please confirm if the user is changing it during the process. I mean and you do it yourself from his mailbox and verify
Thanks
Nitin
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ASKER

I checked with the user again, any reminder he puts in are working, and remind him for one day, but any reminders someone else sets up for him come up as 15 minutes. He is not changing any reminders he is sent from others.
Hi,
This is by design.
If I send you a meeting request and want you to be reminded at 15 mins...then you will get it that ways, until you manually change the reminder.
The setting that you do for yourself is by default applicable for all outgouing requests from you to others
Cheers
Nitin
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ASKER

In this case, the sender's default is set at one day, and the recipient's default is set at one day.
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ASKER

But the reminders still show up as 15 minutes (forgot to add that to last comment.)
Hmm...download MFCMAPI http://www.microsoft.com/downloads/details.aspx?FamilyID=55FDFFD7-1878-4637-9808-1E21ABB3AE37 and see what it shows.
Also try using OWA both sides and confirm if it works fine
Cheers
Nitin
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ASKER

Sorry for the delay, I can only tackle this one during business hours.

Anyway I ran MFCMAPI went to Session --> Logon and Display Store Table

and I got the following:

In the Display Name Column:
Public Folders                          
Archive Folders
Mailbox - (username withheld)
Sharepoint Folders

Each one had an error code in the next column: 0x8004010F=MAPI_E_NOT_FOUND
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ASKER

I created a new profile for outlook for this user, tried a test reminder, and it appeared to work, I want to check with the user to make sure.
Great....!! :-) !!
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ASKER

oh no!

Turns out that it works OK from OWA, but when I try to do it from Outlook 2003 it reverts to 15 minutes.
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ASKER

I should say when the sender sends an invitation with a reminder of 1 day in OWA it works fine, but when they send it through Outlook 2003 it reverts to 15 minutes to the sender, even though both have defaults set to 1 day.
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ASKER

I meant reverts 15 minutes to the receiver, the sender's calender shows a reminder of 1 day.
ASKER CERTIFIED SOLUTION
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Nitin Gupta
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ASKER

I did this for the sender and receiver, it only appears to work normally with OWA.
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ASKER

I tried another workstation, and this helped, so I ended up just completely reformatting the workstation that was being used (it had five previous owners anyways, and needed a good cleaning) when it came to a brand new state it worked fine.
Great !! :-)