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Outlook Reminders dont work properly

Posted on 2008-11-11
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Last Modified: 2012-05-05
I have my default reminder time setting at 1 day, however whenever I get a reminder from someone else in our exchange group, their reminders come in at 15 minutes even though they also have a default of one day as well.
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Question by:snoogit
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18 Comments
 
LVL 32

Expert Comment

by:gupnit
ID: 22937039
Hi,
It is upto them they could have set it up as 15 minutes
From Tools -> Options they can change their default
Thanks
Nitin
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Author Comment

by:snoogit
ID: 22939477
The recipient has his default also at 1 day as well, but is still getting his reminder set to 15 minutes.
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Expert Comment

by:gupnit
ID: 22942717
Hi,
Please confirm if the user is changing it during the process. I mean and you do it yourself from his mailbox and verify
Thanks
Nitin
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Author Comment

by:snoogit
ID: 22942733
I checked with the user again, any reminder he puts in are working, and remind him for one day, but any reminders someone else sets up for him come up as 15 minutes. He is not changing any reminders he is sent from others.
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LVL 32

Expert Comment

by:gupnit
ID: 22942783
Hi,
This is by design.
If I send you a meeting request and want you to be reminded at 15 mins...then you will get it that ways, until you manually change the reminder.
The setting that you do for yourself is by default applicable for all outgouing requests from you to others
Cheers
Nitin
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Author Comment

by:snoogit
ID: 22942963
In this case, the sender's default is set at one day, and the recipient's default is set at one day.
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Author Comment

by:snoogit
ID: 22942968
But the reminders still show up as 15 minutes (forgot to add that to last comment.)
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LVL 32

Expert Comment

by:gupnit
ID: 22943032
Hmm...download MFCMAPI http://www.microsoft.com/downloads/details.aspx?FamilyID=55FDFFD7-1878-4637-9808-1E21ABB3AE37 and see what it shows.
Also try using OWA both sides and confirm if it works fine
Cheers
Nitin
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Author Comment

by:snoogit
ID: 22953883
Sorry for the delay, I can only tackle this one during business hours.

Anyway I ran MFCMAPI went to Session --> Logon and Display Store Table

and I got the following:

In the Display Name Column:
Public Folders                          
Archive Folders
Mailbox - (username withheld)
Sharepoint Folders

Each one had an error code in the next column: 0x8004010F=MAPI_E_NOT_FOUND
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Author Comment

by:snoogit
ID: 22977878
I created a new profile for outlook for this user, tried a test reminder, and it appeared to work, I want to check with the user to make sure.
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LVL 32

Expert Comment

by:gupnit
ID: 22978488
Great....!! :-) !!
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Author Comment

by:snoogit
ID: 22985708
oh no!

Turns out that it works OK from OWA, but when I try to do it from Outlook 2003 it reverts to 15 minutes.
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Author Comment

by:snoogit
ID: 22985815
I should say when the sender sends an invitation with a reminder of 1 day in OWA it works fine, but when they send it through Outlook 2003 it reverts to 15 minutes to the sender, even though both have defaults set to 1 day.
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Author Comment

by:snoogit
ID: 22985845
I meant reverts 15 minutes to the receiver, the sender's calender shows a reminder of 1 day.
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Accepted Solution

by:
gupnit earned 1500 total points
ID: 22988691
Hi,
Have you deleted the user Profile and cleared all files from it. Try that.
Cheers
Nitin
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Author Comment

by:snoogit
ID: 22996439
I did this for the sender and receiver, it only appears to work normally with OWA.
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Author Closing Comment

by:snoogit
ID: 31515577
I tried another workstation, and this helped, so I ended up just completely reformatting the workstation that was being used (it had five previous owners anyways, and needed a good cleaning) when it came to a brand new state it worked fine.
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LVL 32

Expert Comment

by:gupnit
ID: 23044305
Great !! :-)
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