Frequent reboots following a "The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus and Firewall." event error

Posted on 2008-11-11
Last Modified: 2012-05-05
My system (WinXP Pro (SP3)), running on a Lenovo M55e desktop keeps once in a while self rebooting.  The last 3 reboot occurred during 28 hours.
The only log report I can relate to these reboots is the following event log report:

"The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus and Firewall."

Source: Security Center
Category: None
Event ID: 1802.

What's wrong?
Question by:chermesh
    LVL 13

    Accepted Solution

    What AntiVirus and Firewall products are you using?

    In some cases, there might be an overlap whereby the AntiVirus products also functions as a firewall, then thus could lead to conflicts.

    To isolate the issue with the reboots, try uninstalling your Firewall first. If the problem still persists, uninstal the AV. If still the problem persists, then it most likely is an OS issue rather than a problem with the security products.
    LVL 3

    Expert Comment

    Are you by chance using Bit Defender?  If you are check BitDefender Support Solution ID: 128   (per event

    Is the WMI service started and working on the laptop that seems to be rebooting its self?

    Author Comment

    To Kelvin_King: My firewall is the MS one and my AV - Kaspersky. I kind of hesitate to stop them. A possible option is to cut myself from the net and then stop them (or one after the other). What do you think?

    To Azyre:: No, I'm not using Bit Defender.
    LVL 13

    Assisted Solution

    I have read that Kaspersky has such issues.

    One quick test would be to reinstall Kaspersky.

    And then see if the problem still persists.

    Hope that helps!

    Author Comment

    To Kelvin_King::
    I checked the net' looking for clues for the WMI-Kaspersky connection. Some posting described a problem with the Windows\System32\WBEM directory, and suggested deleting and recreating it.
    I tried this option. Let's see if we're on the right direction.

    Author Closing Comment

    Thanks, Kelvin, for pointing the connection between my Kaspersky-MS firewall and my frequent reboots. I stopped the MS firewall and the reboots disappeared. Getting into the details of the Kaspersky menus, I understood why - both my Internet Security program and my MS OS provided an option of a firewall, These two running processes seem to be incompatible.

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