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Dual monitor resolution problem

Posted on 2008-11-11
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Last Modified: 2013-11-08
I have two Samsung 19" 913N monitors and a Matrox G550 dual monitor card. The secondary monitor has a resolution of 1280x1024 which works fine. The primary monitor for the same resolution goes completely out of proportion. Hence i am managing with a 1280x960 for this. I have tried swapping the monitor but to no avail. Is there anyway this can be resolved? Thanks in advance for your help.
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Question by:bhargavchak
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Expert Comment

by:Mark
ID: 22933608
Are the monitors identified correctly in device manager or are they seen as plug and play monitors.
If so then you should install the monitor drivers
http://www.samsung.com/download/FileView.aspx?cttfileid=214876&type=Monitor&typecode=2&subtype=LCD+Monitor&subtypecode=202&model=913N&filetype=DR&language=

The other reason for this may be the video cards inability to draw the combined resolution of the 2 monitors at that resolution.
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Author Comment

by:bhargavchak
ID: 22938113
The monitors were showing as plug and play. But i still have the problem after installing the monitor drivers. The card was working fine at 1280x1024 resolution with other 913N monitors before the system was moved. Any thoughts?
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Expert Comment

by:Mark
ID: 22943743
What do you mean by -->"before the system was moved"
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Author Comment

by:bhargavchak
ID: 22947958
We had to move the system to an other desk. It was working fine with two 913N monitors before (Not the same being currently used now). I have also tried replacing the current monitors with the one it was being used with. Still no luck.
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Expert Comment

by:Mark
ID: 22953024
Then I would look at physical issues at this point, such as the video cables
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Expert Comment

by:Mark
ID: 22956896
The last resort would be to reseat the video card, then uninstall and reinstall the video card drivers.
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Author Comment

by:bhargavchak
ID: 23040685
That did not work as well. Anything else I could do?
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Accepted Solution

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bhargavchak earned 0 total points
ID: 23278171
Changed the card to another Matrox G550 and it works fine now.
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