Adobe Acrobat 9 Display problems

Just upgraded from  version 7 and when I scan from an HP Laser M2727Nnf for the first time the document display is just fine.  When I try to scan another doc the display is covered with random black areas that make it unreadable.  The thumbnail in acrobat shows up just fine and the hard print copy is OK too.  Have to shutdown acrobat and reload the scanned doc to make it look OK

Whats up??
vpichemAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

redrumkevCommented:
vpichem,

How are you doing?

See what version of the driver you have for your printer. The newest one (61.072.467.21) can be downloaded here:http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=3377076&taskId=135&prodTypeId=18972&prodSeriesId=3377075&lang=en&cc=us&submit=Go%20%C2%BB

Also - there is a firmware upgrade, which I would recommend getting as well.

Does the scan look fine the second time you open it, or does it always have the black areas when open. I am wondering if it is only giving a limited view or preview on the opening. Also, if you change the aspect (percentage from say 84% to 100% or 116% to 150%, etc) does that "re-draw" the PDF correctly? I often have issues like you are saying when I "print to PDF" from Excel, but it happens to be the percentage ratio that file is being displayed at.

As of now, there are no updates for Acrobat Pro 9, so this might be addressed (if the above does not solve it) in a future update!

Hope this helps,
Kevin
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Office Productivity

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.