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Missing USB Root Hub Drivers

Posted on 2008-11-11
Medium Priority
Last Modified: 2013-11-17
I have a Dell Latitude D830. It does recognize USB devices. The reason (I assume) is because within the Device Manager all the USB Root Hub devices are listed in an error state.

I tried re-installing the Chipset drivers, to no avail.

Is there any way to get these to leave the error state?
Question by:KIP Help
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LVL 32

Assisted Solution

willcomp earned 668 total points
ID: 22934397
What is the error code?

Boot from a Knoppix, Bart PE, or UBCD4Win CD and ensure that USB ports are functional.
LVL 93

Assisted Solution

nobus earned 332 total points
ID: 22937636
>>   It does recognize USB devices   <<  i assume you mean it does NOT recognise them ?
if the above does not help you, check for shorts on the usb connectors.
otherwise, an usb adapter card can help :   http://www.nextag.com/usb-2.0-notebook-adapter/search-html

Author Comment

by:KIP Help
ID: 22938732

There is no error code. When you go into Device Manager, all the USB Root Hub devices show in an error/problem state with the exclamation points on yellow backgrounds; the error that is typically shown when drivers are not installed or are installed improperly.
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Author Comment

by:KIP Help
ID: 22938743

Yes, I meant it does NOT recognize USB devices. These are known, good working USB devices which operate in other laptops and desktops with no problem.


Author Comment

by:KIP Help
ID: 22938747
I do not have Knoppix, Bart PE, or UBCD4Win CD.
LVL 32

Assisted Solution

willcomp earned 668 total points
ID: 22939473
Is there an error when you open properties for hubs in Device Manager?

"I do not have Knoppix, Bart PE, or UBCD4Win CD" -- a little work on Google may help you uncover one.

Accepted Solution

KIP Help earned 0 total points
ID: 22939476
I crushed the laptop and reloaded Windows XP. The USB ports are now working.

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