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Why do I get Disk is Full when trying to save Excel to server?

Posted on 2008-11-11
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Last Modified: 2012-05-05
Installed SP2 on our W2K3 SB Server.  I ran further patches including Microsoft Critical Security Alert MS08-067.

Since the update certain users are getting the following errors when attempting to save an Excel file to that server (file size is about 3Mb to 4Mb).

Disk is Full

Application Popup:  Windows  Delayed Writer Failed:  Windows was unable to save all the data for the file \\server\folder\folder\file.xls.  The data has been lost.  This error may b e caused by a failure of your computer hardware or network connection.  Please try to save this file elsewhere.  (the file does save to the users local computer).
Event ID:  26

File Path is too deep

As a work around, the users are copying the file to their desktop, working on it, then moving it back.

There is 7Gb of space on the server, and everything was working fine prior to the patches over the weekend.  Right now only two users are experiencing the problem, but Im assuming others are not calling me at this point.  Those users specs are:

Dell Latitude D620
XP SP3

Dell Latitude D430
XP SP3

Can I uninstall the patches (including SP2) that I installed?  Is there a specific order I must follow?

Thank you
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Question by:bobgraf
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Assisted Solution

by:samiam41
samiam41 earned 400 total points
ID: 22935055
Verify that the permissions haven't been setback to "read-only" on the SHARE side of that folder, not NTFS.  The SP could have reset this.
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Assisted Solution

by:McKnife
McKnife earned 200 total points
ID: 22935473
You could uninstall patches and sp2, yes. Order: first post sp2 patches (the order should not matter), than sp2. You could also reinstall sp2 right away, could also fix it. Your current state is no "official" result of sp2, that's why I say reinstalling sp2 (and the other updates) could do the trick.
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Author Comment

by:bobgraf
ID: 22942657
Took a look at both solutions.  Share security did not change so no problems there.  I reinstalled SP2 (without uninstalling anything), and problem continues.

Next step will be to uninstall updates I installed over the weekend.

To reiterate, everything worked as normal Friday, as of Monday problems on only two (so far) users started occurring.  That is why I'm thinking it was something I installed over the weekend.

Keep those suggestions coming.

I will update soon.
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LVL 9

Assisted Solution

by:samiam41
samiam41 earned 400 total points
ID: 22945616
When the users try to access this file/server, is there any errors or warnings in their event viewer or on the server?  I would look in the event viewer on the two that are affected and also on the server and post what you find.  
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Author Comment

by:bobgraf
ID: 22947133

Here are two of the listings from the event viewer on the xp workstation (they repeat).  There was nothing in the event viewer on the server (because the info is not getting to the server??).

Another note, I did a "save as" to another W2K3 SP3 server, and the file saved with no errors.  I did not cross referernce the updates on the two servers.

Event Type:      Information
Event Source:      Application Popup
Event Category:      None
Event ID:      26
Date:            11/12/2008
Time:            9:52:29 PM
User:            N/A
Computer:      149
Description:
Application popup: Windows - Delayed Write Failed : Windows was unable to save all the data for the file \\server\qsr\McDonalds\27000 - 27999\27395 DRIPPING SPRINGS TX\30362M\EST\FB980A00. The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type:      Warning
Event Source:      MRxSmb
Event Category:      None
Event ID:      50
Date:            11/12/2008
Time:            9:52:29 PM
User:            N/A
Computer:      149
Description:
{Delayed Write Failed} Windows was unable to save all the data for the file \Device\LanmanRedirector. The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 04 00 04 00 02 00 56 00   ......V.
0008: 00 00 00 00 32 00 04 80   ....2..?
0010: 00 00 00 00 0c 02 00 c0   .......À
0018: 00 00 00 00 00 00 00 00   ........
0020: 00 00 00 00 00 00 00 00   ........
0028: 0c 02 00 c0               ...À    
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Accepted Solution

by:
bobgraf earned 0 total points
ID: 23130267
After much research, it turned out to be a flaky network card.
Once I  changed the settings to 100 \ Full Duplex, the problem went away.
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Author Comment

by:bobgraf
ID: 23130320
Issue was the network cards.  Changed media speed, problem solved.
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LVL 9

Expert Comment

by:samiam41
ID: 23176257
Thanks for letting us know the solution.  I appreciate the points and grade.  Take care!
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