We are migrating to Exchange 2007 Server (and Outlook 2003 for client access) from Lotus Domino. I'm at the point of setting up shared mailboxes (ie, customer service, help desk, accounting, etc.) for various departments. I'm investigating the possibility / feasibility of having those users that require access to such a shared mailbox, to actually answer and send emails to customers via OWA. Such users would continue to use Outlook 2003 for their personal mailboxes, but then use OWA for the shared mailboxes. These users have the required access and are able to log into these shared mailboxes under their own credentials as created in Active Directory by using the URL "https://email@example.com
My initial testing indicates that this is promising. However, when I log into a shared mailbox using my own credentials and successfully authenticate, any emails I send from the shared mailbox don't indicate who the true sender is. For example, I can log into the "customer.service@company.
com" shared mailbox using my credentials as "John Doe". When I send or answer emails, the emails come from "customer.service@company.
com" instead of 'firstname.lastname@example.org' which is GREAT from external standpoint. However, internally, is there a way to trace (either from Message Tracking or some other method), that John Doe actually authored those emails?
My manager wants the ability to trace such messages to the actual authors if possible.
So what are my options?
Please note that I'm not interested at this point in connecting these shared mailboxes to Outlook 2003 along with the users' personal mailbox. I've already looked into this and don't like the way one has to mess with moving emails from the 'Sent Items' of your personal mailbox to the shared mailbox and also having to complete the 'FROM' field. Unfortunately, I'm having a difficult time convincing members of my user community to use shared mailboxes this way since Lotus Notes was much more user-friendly (insofar as shared mailboxes was concerned).