?
Solved

Offer Remote Assistance XP the HelpAssistant does not log in

Posted on 2008-11-11
13
Medium Priority
?
2,518 Views
Last Modified: 2012-06-21
When trying to Offer Remote Assistance to an XP machine the "HelpAssistant" does not login properly.  There is nothing different in the eventlog vs. a machine that works.   We've noticed this happening after updating the machine offering RA to XP SP3.  Is anyone else seeing this?

I've already tried recreating the user with a batch script that contains this:
------
net stop rdsessmgr
:: From http://blog.netnerds.net/2006/12/remote-assistance-fixing-offer-remote-assistance/
reg add "HKLM\SYSTEM\CurrentControlSet\Control\Terminal Server" /v fInHelpMode /t REG_DWORD /d 0x0 /f
:: This reinitializes service and will recreate HelpAssistant user.
sessmgr.exe -service
net start rdsessmgr
-------
Image.jpg
0
Comment
Question by:nummagumma2
11 Comments
 
LVL 9

Expert Comment

by:pablovr
ID: 22947607
I hope it helps:

How to configure a computer to receive Remote Assistance offers in Windows Server 2003 and in Windows XP:
http://support.microsoft.com/default.aspx?scid=kb;en-us;301527
0
 
LVL 1

Author Comment

by:nummagumma2
ID: 22955997
Thanks for the comment.

We have been using Offer RA for 5 years without incident until we started upgrading the machines that offer RA to SP3.  The receiving machines are mostly SP2 with some SP3.   If we try to Offer RA to a problematic computer using an SP2 machine it works fine.

It's definitely something about SP3 on the Offering machine.
0
 
LVL 78

Expert Comment

by:Rob Williams
ID: 22956153
Hi nummagumma2. Though I don't believe it applies to your problem,you haven't had a lot of response so I thought I would mention the following couple of items.

-Remote Desktop and Remote Web Workplace are known to fail (but differently) after SP3 is applied due to some enhanced security "features" which blocks the active-X add-on required for terminal service connections, on the client/connecting machines.
There are 2 ways to remedy.
1) In most cases you can; go to Internet Explorer | tools (on the menu bar) | Internet options | programs | manage add-ons | in the drop down list select: add-ons current loaded in Internet explorer | look for "terminal services client" | see if set to disabled, if so enable (may not be present
2) Only perform the following after backing up the registry. If you are not familiar with editing the registry be aware doing so incorrectly can damage your system. Delete the following 2 registry keys {number string may vary}:
HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{7390f3d8-0439-4c05-91e3-cf5cb290c3d0} HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{4eb89ff4-7f78-4a0f-8b8d-2bf02e94e4b2)

-There were two recent DNS patches that were released that result in blocked ports on some systems. This is most often systems with ISA server but has been reported elsewhere. You may want to verify if the patches were install. If so perhaps try the registry changes in the following article.:
http://blogs.technet.com/sbs/archive/2008/07/17/some-services-may-fail-to-start-or-may-not-work-properly-after-installing-ms08-037-951746-and-951748.aspx
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 1

Accepted Solution

by:
nummagumma2 earned 0 total points
ID: 23114549
This was solved this past week by MIcrosoft supplying an as-yet-unreleased hotfix.  " Enhancements" to SP3 affected how OfferRA worked on machines with multiple NICs - in this case machines that have a virtual Cisco adapter.  If you leave this posted I'll be able to reply to anyone else that needs the file, until MS posts it or adds it to the next rollup.
0
 

Expert Comment

by:Xelliz
ID: 23335834
Numma...where can I get this file?  I seriously need to be able to use RA again since we have about 30 problem children around the world.
0
 
LVL 1

Author Comment

by:nummagumma2
ID: 23473062
Xelliz - sorry that i didn't see your post.  the KB # on the hotfix we were given was 957070 - and appears to have been posted, finally:  http://support.microsoft.com/kb/957070
0
 

Expert Comment

by:Xelliz
ID: 23482802
Its ok...I found it a few hours after I posted, however even applying this hotfix to my test computer resulted in no change.  You say this hotfix worked for you though?
0
 
LVL 1

Author Comment

by:nummagumma2
ID: 23484328
I don't know if the hotfix that is posted is the same as the one that I was given, with the same KB number.  I received it prior to the KB article having been written... however, I got the fix after calling into Microsoft PSS.
 
0
 
LVL 1

Author Comment

by:nummagumma2
ID: 23870220
Xelliz, still having this problem?   I can send you the file I received, if it helps.
0
 

Expert Comment

by:Xelliz
ID: 23874116
It seems to have resolved itself...of course, now that I've asked our help desk coordinator I'll likely need those files.  If you still have them that would be great.
0
 
LVL 1

Author Comment

by:nummagumma2
ID: 23874737
Here's what I was sent.
WindowsXP-KB957070-x86-ENU.zip
0

Featured Post

Hire Technology Freelancers with Gigs

Work with freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely, and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Can I legally transfer my OEM version of Windows to another PC?  (AKA - Can I put a new systemboard in my OEM PC?) Few of us are both IT and legal experts but we all have our own views of Microsoft's licensing rules and how they apply.  There are…
Can you find a fax from a vendor you saved a decade ago in seconds? Have you ever cursed your PC under your breath during an audit because you couldn’t find the requested statement or driver history?  If you answered no to the first question or yes …
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
In a question here at Experts Exchange (https://www.experts-exchange.com/questions/29062564/Adobe-acrobat-reader-DC.html), a member asked how to create a signature in Adobe Acrobat Reader DC (the free Reader product, not the paid, full Acrobat produ…
Suggested Courses
Course of the Month14 days, 9 hours left to enroll

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question