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Exchange store will not mount after power failure

Posted on 2008-11-11
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Last Modified: 2012-08-14
I have a client whose power would be out all day.  They switched to a generator to keep the business running.  They overloaded the circuit with server 2003 SBS on popped the circuit breaker.  After rebooting, the Exchange store will not mount.  Event log has event ID 494:

Information Store (3012) First Storage Group: Database recovery failed with error -1216 because it encountered references to a database, 'C:\Program Files\Exchsrvr\mdbdata\priv1.edb', which is no longer present. The database was not brought to a Clean Shutdown state before it was removed (or possibly moved or renamed). The database engine will not permit recovery to complete for this instance until the missing database is re-instated. If the database is truly no longer available and no longer required, procedures for recovering from this error are available in the Microsoft Knowledge Base or by following the "more information" link at the bottom of this message.

Followed by 454:
Information Store (3012) First Storage Group: Database recovery/restore failed with unexpected error -1216.


The files are all there.  What's the fastest way to get this back online?  We do have a backup, but it's off-site.  Downloading 25 GB would take quite a while - or they would have to ship out a disk...  I'm hoping to get this up sooner.  Everything else on the server seems to work just fine.
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Question by:jhuntii
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Accepted Solution

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dfxdeimos earned 2000 total points
ID: 22935809
Check out resolution 3 in this link:

http://support.microsoft.com/kb/896143
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Author Comment

by:jhuntii
ID: 22936118
Thanks.  I checked resolution 3.  Priv1 shows repair count as 0, Clean, Shutdown.  Pub1 shows repair count 0, Dirty Shutdown.  What do I do with Pub1?  Shall I run the eseutil on pub1?  (Isn't eseutil for Exchange 5.5 and earlier??)
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Author Comment

by:jhuntii
ID: 22936160
Also, is there any chance I could run this only on Pub1 and not Priv1?  Priv1 is nearly 20 GB.
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Expert Comment

by:dfxdeimos
ID: 22936204
Yes, you should run it against pub1. Eseutil isn't just for 5.5 and older.

You could give running it against just Pub1 a shot, but it may want you to run it against both. If I were you I would create a backup of both files before I do anything.
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Author Comment

by:jhuntii
ID: 22936245
Yes, I have already copied all files from the MDBDATA folder to a backup folder.  I'll run it against Pub1.  How will I know if it wants me to run it against Priv1 as well??
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Author Comment

by:jhuntii
ID: 22936318
Also, should I run Recovery /r or Repair /p ??
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Expert Comment

by:dfxdeimos
ID: 22936377
It has been a while since I used those utilities. Read over this guide:

http://technet.microsoft.com/en-us/library/aa996953.aspx

Under each eseutil command it lists its uses and provides a detailed overview of each.
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Author Comment

by:jhuntii
ID: 22942645
OK, I ran eseutil /p on both the pub1 and priv1.  (I was only going to do it on pub1 to see if it would work, but I had a helper who started priv1.:)  Then I ran /d to defrag.  Then I moved all log files to different folder and the stores mounted !! :)  Then I dismounted them and ran isinteg on both.  Set everything back to production and it seems to be working!  Thank you very much for your help.  This was actually up faster than getting the backup shipped overnight - (although I was up half the night starting new processes... :)
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Author Closing Comment

by:jhuntii
ID: 31515780
Thanks for your Quick responses!
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