Laptop will not boot.Getting Blue screen and volsnap.sys message.

Posted on 2008-11-11
Last Modified: 2013-11-05
Currenty I have a laptop that will not boot at all. It will not boot in safe mode, it keeps going to the blue screen message

*** STOP: 0x0000007E (0Cx0000005 0xFAD2B0FD 0xFB109520 0xFB109220)
*** Volsnap.sys - Address FAD2B0FD base at FAD22000, Datestamp 3b7d843f

I've used the Ultimate Boot CD to log into the laptop, but I'm not sure what to do next. I've tried to recover the volsnap.sys file, switch the file over but I get the same result. The laptop will not restart. I've done tests on memory and the HD with the tools on the boot CD.

I found this issue mentioned here before but the final solutiion was never posted.

Question by:EvansIT
    LVL 5

    Accepted Solution

    As I understand it, the final solution in the above mentioned problem was to boot from a CD OS such as Bart's or KNOPPIX and use that OS to restore the volsnap.sys from your Windows CD.
    LVL 91

    Expert Comment

    LVL 30

    Expert Comment

    Do you have Norton Ghost installed by any chance?? This is a Symantec branded Volume Shadow Copy Service. This file is normally used with SBS Servers, but Norrton Ghost implements it also. It is written by Storagecraft. If you have it installed, you have 2 options:

    If you can boot into safe mode with Networking, either download an update from Norton (this is a known problem), or un-install Ghost.

    If you can't boot at all in any mode, then you can try using the Microsoft Diagnostics and Recovery Toolset; Get it here:

    Download the file, execute it. It will create an iso file. Burn the iso file to a cd. Boot the CD. You will boot into a windows interface that gives you a great many tools, including a limited system restore. You could try this first if you like. Otherwise, use it to un-install Ghost.

    Author Comment

    I was able to resolve the issue. It turns out that there were 2 copies of the volsnap.sys file on the HD. one was in the system32/drivers folder, and a second one in system32/dllcache. I didn't know about the second folder. I'm able to boot now. Thanks for the input everyone.
    LVL 91

    Expert Comment

    then please clos the question as you like

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