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Acer Built-In Webcam Not Working

Posted on 2008-11-11
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Last Modified: 2013-11-08
Acer Aspire 5680 running Vista Premium with SP1 built-in webcam not working since SP1 installed.
Tried many different things to get built-in Orbicam to work, all unsuccessfully. There are three different
possible manufacturers webcam that could be installed in the Acer, and I tried all three drivers and
utilities and none of them worked. So I gave up and went out
purchase a Logitech Quickcam Pro for Notebooks, and that does not work either. When I disable
the built-in webcam via device manager, it reinstalls the software automatically when I reboot.
When I try Logitech Quickcam on another laptop running Vista Premium with SP1 and no built-in
webcam it works just fine. So my theory is that somehow there is a conflict between the internal
webcam and the Logitech external.
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Question by:danjava
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8 Comments
 
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Expert Comment

by:dfxdeimos
ID: 22935970
I have been reading that Vista SP1 has been causing some issues with composite USB devices like web cams. A solution that I have seen, if you have the time, is:

1) Disable automatic driver installation by going Control Panel -> System and Maintenance -> System -> Tasks (side panel) -> Advanced System Settings -> Hardware (tab) -> Windows Update Driver Settings
2) Uninstall all software related to all webcams
3) Reboot
4) Roll back SP1
5) Re-install SP1
6) Re-install the driver software.

The issue seems to lie in situations where the drivers / software was installed BEFORE the SP1 upgrade.
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Expert Comment

by:dfxdeimos
ID: 22935972
Also, you should re-enable automatic driver installation after all that.
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Author Comment

by:danjava
ID: 22936594

I will try it, but at this point I am not sure which is the correct manufacturer of the internal
webcam. Will that resolve itself when I roll back SP1 or am I still going to have to figure out
which manufacturer I have?

regards

DanJava
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Author Comment

by:danjava
ID: 22936615


I was checking my notes on what I have tried and one of the first things I did when the
internal webcam stopped working after SP1 was installed was to reinstall the driver.
So what is the difference between what I did and what you are suggesting?

regards

DanJava
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LVL 14

Accepted Solution

by:
dfxdeimos earned 1500 total points
ID: 22936681
Yes, because the driver existed before the SP1 upgrade in your previous scenario.

To find the manufacturer of the hardware you are going to have to go:

Start -> Right Click on Computer  -> Choose Manage -> Click on Device Manager

Find the device in question (webcam) or it may show up as an unrecognized device, Right Click on it and choose Properties.

Go to the Details tab and choose Hardware ID from the drop down. Post what numbers you see there.
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Author Comment

by:danjava
ID: 22957278



USB\VID_5986&PID_0200&REV_0100&MI_00
USB\VID_5986&PID_0200&MI_00

thanks

Dan Myers
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Author Comment

by:danjava
ID: 22957290

dfxeimos

USB\VID_5986&PID_0200&REV_0100&MI_00
USB\VID_5986&PID_0200&MI_00

thanks again

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Expert Comment

by:dfxdeimos
ID: 22957416
Those don't seem to be the numbers I am looking for.

This guide will tell you how to get the Hardware ID that I need to look up the manufacturer.

http://searchenterprisedesktop.techtarget.com/tip/0,289483,sid192_gci1263522,00.html
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