Mark Olivier
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Can No Longer Sign Adobe Acrobat Documents
We are no longer able to digitally sign Adobe Acrobat documents since the password was changed on the workstation. When trying to sign a document, we get the error message "Creation of this signature could not be completed. Unexpected internal program eror. CMShandler line 79."
This is Acrobat Standard 8.0. There are 3 options to create security certificates in Adobe, and I believe we are using Windows Certificate Security. This workstation is part of a domain.
I don't really understand how these Adobe digital signatures work, so any help is appreciated
This is Acrobat Standard 8.0. There are 3 options to create security certificates in Adobe, and I believe we are using Windows Certificate Security. This workstation is part of a domain.
I don't really understand how these Adobe digital signatures work, so any help is appreciated
ASKER
Kelvin,
Thanks for your reply. Can you tell me how to create a new certificate? The current certificates are not expired, but I'd like to try your suggestion to delete and recreate the certificate. i'm just not sure how to make a new one.
Thanks for your reply. Can you tell me how to create a new certificate? The current certificates are not expired, but I'd like to try your suggestion to delete and recreate the certificate. i'm just not sure how to make a new one.
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ASKER
You were right. Once I deleted the certificates, and then went through the Adobe process of signing a document, it prompted me to create new certificates.
Glad I could help : )
- Kelvin
- Kelvin
You'll need to regreate the Digital Certificate using the new cert.
Go to Control Panel > Internet Options > Content Tab > Certificates and look under the personal certificates tab and delete any certs that have expired.
You might want to read this document as well:
http://www.adobe.com/devnet/acrobat/pdfs/digsig_user_guide.pdf