Outlook does not display an inserted graphic

Posted on 2008-11-11
Last Modified: 2012-05-05
I receive a message that has a RED X box indicating that there is a graphic inserted.  The box is blank.  If I go to Forward it, it is opened in an MS WOrd window for reediting and I see the picture just fine.  

Outlook 2003

Just noticed when I see the picture as I forward that the Picture Source is shown as
Question by:dettore

    Expert Comment

    Clear your Outlook temp folder:
        1. Open REGEDIT.EXE and go to Edit -> Find... In the Find dialog box type "OutlookSecureTempFolder" without the quotes and locate that registry key.

        2. That key will contain the actual folder location, and will look like:
     C:\Documents and Settings\%USER_NAME%\Local Settings\Temporary Internet Files\OLK#\ (where # is a random letter or number)

        3. Copy the location of that folder.

        4. Click on Start -> Run... and paste the folder location from step #4 then click OK.

        5. Windows Explorer will open that folder. Delete all files present.

        6. Restart Microsoft Outlook.
    LVL 20

    Expert Comment

    Another way to do it without editing the registry is to open a file from outlook (any file will do) and click on file and save as.  This will open that very same temp folder.  You can delete ALL of the files in that directory by selecting them all and clicking delete 'x'


    Author Comment

    Anhjalie, no hit on that key.  I'm on Vista.  Went to USers/.... and deleted Temps.  Still no change.
    MightySW, deleted those files with no effect.
    LVL 97

    Accepted Solution

    Hello dettore,

    1. Outlook blocks images. Here is how to unblock them

    2. By default, Outlook 2003 blocks all HTML content that is referenced by an external location.  Here is how to turn if off

    3. The Outlook folder where images open may be full. Clear the files from Outlook cache folder OLKxx.  This folder is difficult to access. Here is a way to access the folder and files

    In Vista, the Secure Temp folder is located at C:\Users\\AppData\Local\Temporary Internet Files\Content.Outlook\X30MWG3N

    Hope this helps!

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