Double emails on Blackberry 8803

Anyone know why a blackberry would get 2 of every email. Using exchange 2003 and bb pro
FreshmanGuruAsked:
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bmdgiCommented:
You should check the BIS (BlackBerry Internet Service) of your user account. Even if the user is setup in the BES, this user can add the same account under the BlS...

Every Company like Cingular, Bell, Roger, offer the BIS for user not configured for a BES...

To be able to log on the the BIS you will need the username and password of the account.. Call your service provider to get it.

Ex : http://bis.na.blackberry.com/html?brand=mycingular
Ex2 : http://bis.na.blackberry.com/html?brand=bell

Regards,
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FreshmanGuruAuthor Commented:
Thx BMDGI,

I will have to ask the user tomorrow. But I don;t believe he uses BIS from his wireless provider...because he bought the phone and then ask me to install BB Pro on his exchange server...so he was not getting email on his BB prior to setting up BB Pro. He has always recvd 2 emails on his phone. I cannot for the life of me figure out why....he also gets email in his Exch mailbox...which downloads to outllok as it should.....he just gets 2 messages on his phone.
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bmdgiCommented:
The provider might have setup the account for him..

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tristan20Commented:
Try removing the account from the blackberry and re-adding it

Does he have more than one email address?
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tristan20Commented:
Also make sure his email is not forwarded to his blackberry email address as well as his default email address
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FreshmanGuruAuthor Commented:
Tristan,

He does have a POP account as well as his Exchange Acconnt
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FreshmanGuruAuthor Commented:
Tristan,

Are you saying that Blackberry sets up their own email account for you. This is the first I have heard of that. I will check to see if he has a Blackberry Email Address
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FreshmanGuruAuthor Commented:
thanks for that link
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