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Double emails on Blackberry 8803

Posted on 2008-11-11
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Last Modified: 2013-11-10
Anyone know why a blackberry would get 2 of every email. Using exchange 2003 and bb pro
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Question by:FreshmanGuru
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by:bmdgi
ID: 22936644
You should check the BIS (BlackBerry Internet Service) of your user account. Even if the user is setup in the BES, this user can add the same account under the BlS...

Every Company like Cingular, Bell, Roger, offer the BIS for user not configured for a BES...

To be able to log on the the BIS you will need the username and password of the account.. Call your service provider to get it.

Ex : http://bis.na.blackberry.com/html?brand=mycingular
Ex2 : http://bis.na.blackberry.com/html?brand=bell

Regards,
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Author Comment

by:FreshmanGuru
ID: 22936773
Thx BMDGI,

I will have to ask the user tomorrow. But I don;t believe he uses BIS from his wireless provider...because he bought the phone and then ask me to install BB Pro on his exchange server...so he was not getting email on his BB prior to setting up BB Pro. He has always recvd 2 emails on his phone. I cannot for the life of me figure out why....he also gets email in his Exch mailbox...which downloads to outllok as it should.....he just gets 2 messages on his phone.
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by:bmdgi
ID: 22936801
The provider might have setup the account for him..

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Expert Comment

by:tristan20
ID: 22942168
Try removing the account from the blackberry and re-adding it

Does he have more than one email address?
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Expert Comment

by:tristan20
ID: 22942173
Also make sure his email is not forwarded to his blackberry email address as well as his default email address
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Author Comment

by:FreshmanGuru
ID: 22945089
Tristan,

He does have a POP account as well as his Exchange Acconnt
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Author Comment

by:FreshmanGuru
ID: 22945097
Tristan,

Are you saying that Blackberry sets up their own email account for you. This is the first I have heard of that. I will check to see if he has a Blackberry Email Address
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tristan20 earned 375 total points
ID: 22945182
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Author Closing Comment

by:FreshmanGuru
ID: 31515827
thanks for that link
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