'TS Web Access' from IE in XP still does not work even after installing XP SP3.

Posted on 2008-11-11
Medium Priority
Last Modified: 2013-12-08
Microsoft says that their 'TS Web Access' (Terminal Services Web Access) component for Internet Explorer will work under XP, but only after you install Service Pack 3.  See attached image of message.  

The link they provide goes to: http://support.microsoft.com/kb/943887/en-us

The reason, they say, is that SP3 installs 'Remote Desktop Connection (RDC) client version 6.1' which is required.  However, after installing SP3 . . . nothing changes . . . the same message appears.

Anyone have an ideas on how to solve this?

Question by:stgreenwalt

Expert Comment

ID: 22937434
Have you enabled ActiveX to run within the web browser?

Author Comment

ID: 22938855
ActiveX controls were enabled.  However, your question prompted me to look once more at the security settings in IE.  I made a change to something regarding 'prompting' for ActiveX controls.

After making that change and then reloading the site, a small balloon appeared at the bottom of the browser window.  It happened so fast that I almost missed it.  That message directed me to the 'enable add-ons' area.  I then had to enable two identically named add-ons related to the terminal client.  And, doing that seems to have fixed the problem.  However . . .

All of the above is way too much to ask a novice user to deal with.  I am trying to provide "simple" remote access to an application on the server.  Any thoughts on that?

I am not sure what do do regarding points for this question.  Your answer was only part of the solution.  How should I handle that?


Accepted Solution

aherps earned 2000 total points
ID: 22938874
You could add the server to your "Trusted Sites" List within IE. That may allow the activation/execution of the ActiveX control on the client computers more easily.


Expert Comment

ID: 25360845
I found a different solution to this issue:
Navigate to the site, go to Tools>Manage Add-Ons and check for disabled add-ons.  You may need to manually enable the TS Web Remote Desktop Client control or whatever it's called.

Expert Comment

ID: 25738289
you need to delete the following registry keys and it will work



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