IMAP sent folder will not synchronise

Posted on 2008-11-12
Last Modified: 2013-11-29
I can't get Outlook 2003 running on IMAP  to sync with the sent items folder. IIf I compose a new email and send it, it usually (but not always) places the sent copy in my local sent items folder, not the IMAP sent
items folder.   This negates the reason for shifting from POP3 to IMAP in the first place, which was to get away from trying to sync &^^%%$# .pst files between laptop and office network. Any ideas??
Question by:arfitty
    LVL 97

    Expert Comment

    Hello arfitty,

    What email service are you using?  If using Gmail, it has some unusal function.

    Where are you sending from when you said, "I compose a new email and send it", webmail or Outlook?  If sent mail is not save in local sent items folder, is there a copy in IMAP folder?

    Check if you have filters moving sent message to other folders.  Turn off your mail rule in webmail and in Outlook.

    Hope this helps!

    Author Comment

    Thanks, using a local service provider which carries our IMAP; stock-standard stuff really, but I now understand that Outlook isn't the best client for IMAP - can't do much about that now, tho.  When I send mail it goes to my native sent folder, and never hits the server except on rare and apparently random occasions.  Have no rules operating...


    LVL 97

    Accepted Solution

    If you send from the IMAP account, it should go to the IMAP Sent folder.  If you send from another account, the sent mail will go to the default Personal Folders.

    Make sure you do not have a filter set to move the Sent mail to Personal Folder.

    Author Comment

    No filters running locally or on webmail.

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