Must restart Print Pooler Service for job to print

Posted on 2008-11-12
Last Modified: 2013-12-15
I have a client with 1 server using MS Small Business Server 2003. This server is the DC, Exchange Server, Backup Server, Web Server, File Server and print server.

Suddenly, after 6 months of uninterupted service, the HP Color Laserjet 2600N has stopped working. It typically shows "Offline" under Printers and Faxes.

I uninstalled and reinstalled the printer, using a standard TCP/IP port and this almost fixed things. Now it doesn't show "Offline", but when a user prints to it, nothing happens. The print job is queued up but it doens't print until I restart the print spooler on the server. Once I restart the print spooler, out it comes.

Also, one final oddity. If I go into the printer properties and try and change a setting, it tells me that it cannot save the changes.

Anyone with any ideas?
Question by:DLockwood
    LVL 37

    Accepted Solution

    If something is wrong with the driver, just reinstalling the printer is not enough, even if you reinstall from the original CD. You must completely remove the driver first. go to the Printers and Faxes control panel. First delete the printer. Then, from the File menu, select Server Properties. Click the Drivers tab and remove the printer from there as well. Then reinstall from the CD or from a downloaded driver.
    LVL 37

    Expert Comment

    If that does not fix it, try running "sfc /scannow" from Start > Run

    Author Comment

    Thanks for the advice/ideas.
    I will be back at that cleitn location tomrrow or Friday and will try your suggestion and let you  know.

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