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Adobe attachments taking a long time to attach

Posted on 2008-11-12
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Last Modified: 2012-05-05
I have a user that when they are attempting to attach adobe doc, Outlook takes at least 15 to 30 sec to attach and the size are sometimes not big at all. I changed the user to Adobe pro 6.0 and also clean cache.
Any ideas?
Thanks
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Question by:remcjr
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war1 earned 1000 total points
ID: 22940389
Hello remcjr,

The Outlook folder where attachment opens may be full. Clear the files from Outlook cache folder OLKxx.  This folder is difficult to access. Here is a way to access the folder and files
http://www.outlook-tips.net/archives/2003/20030828.htm

In Vista, the Secure Temp folder is located at C:\Users\username\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\xxxxxxxx

Hope this helps!
war1
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Author Comment

by:remcjr
ID: 22940484
Let me try and get back to you.

Thanks again.
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Author Comment

by:remcjr
ID: 22959971
When I ran %temp% I cleared out the the temp files but there is still a delay when attaching also I did not find OLKxx
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LVL 97

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by:war1
ID: 22961335
The OLKxx folder is difficult to find. You need to navigate there using Windows Explorer as I psoted above.
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Author Comment

by:remcjr
ID: 22962454
Ok, I will let you know. Thx
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Author Comment

by:remcjr
ID: 22975495
I found OLK5 and deleted the cache, still having the same issue. Should I clean it out of the Recycle Bin as well?
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Expert Comment

by:war1
ID: 22976898
Delete from Recycle Bin and restart the computer.
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Author Comment

by:remcjr
ID: 22977315
Will do. thx
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Author Comment

by:remcjr
ID: 23016560
Sorry for the hold up I will have to work on this on the weekend and I will let you know of a status on Monday.
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Expert Comment

by:war1
ID: 23016912
remcjr, thanks for the update.
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Author Closing Comment

by:remcjr
ID: 31515940
Again War sorry for the holdup I think we are ok the user has not complained.

Once again thanks!
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