How to modify Exchange Alias.  Outlook is presenting different Alias than Global Address Book

Posted on 2008-11-12
Last Modified: 2012-05-05
I have an employee whose Email account was spelled incorrectly when he started, JANBER instead of JNABER.  I have since corrected this in Active Directory Users and Computers but when you start typing his name in Outlook 2003 it still says JANBER.  I have also poured through ADSIedit and everything looks good.  Short of deleting his account and recreating it, anyone have an idea?  I have tried recreating my local profile in Outlook.  It even looks fine if you preview the Global Address Book (see attached picture.)  Exchange 2003 SP2 running on Windows Server 2003
Question by:thelink12
    LVL 18

    Accepted Solution

    remove the outlook cache file.

    Author Comment

    That did not work.  I have tried deleting the cache with no luck.  I did find a legacyExchangeDN in ADSIedit which had the incorrect spelling.  I tried changing it manually and it caused email to fail for that account.  Might have to just recreate the accounts.
    LVL 2

    Assisted Solution

    If you removed the outlook cache file do a GAL update on clients. otherwise it will take little time to show you the change (24-72 hours), if your using cache mode

    You could this utility also

    Author Comment

    I have removed the cache and even set up a new Outlook profile on a new computer.  Same thing is happening.  I have even rebuilt the GAL.  Very strange.

    Author Comment

    Only way to do this without having the computer here was some serious AD Editing.  Decided it wasnt worth it.  Sorry to have wasted your time.

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